Collections Supervisor (French)

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Job Description

Join Concentrix, a global technology and services leader recognized as one of the World's Best Workplaces and Best Companies for Career Growth.

We're looking for an experienced Collections Supervisor (French) to lead collections operations, drive performance, and develop high-performing teams while supporting strategic transformation and continuous improvement initiatives.

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  Lead and develop a collections team, fostering a high-performance culture.

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  Oversee outsourced collections activities, ensuring quality, compliance, and operational excellence.

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  Manage complex collection cases, escalations, and customer issues.

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  Deliver coaching, onboarding, and process training to employees and partners.

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  Analyze KPIs, identify improvement opportunities, and implement effective collection strategies.

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  Partner with internal stakeholders and external service providers to achieve business goals.

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  Drive process optimization, digitalization, automation, and continuous improvement projects.

• Several years of experience in collections operations, debt collection, or credit management.

• Previous experience in team leadership, process management, or outsourcing governance.

• Strong knowledge of the French collections and consumer finance market, including customer behavior and market practices.

• Excellent stakeholder management, coaching, and communication skills.

• Strong analytical mindset with experience managing KPIs and operational performance.

• Ability to lead change, solve complex challenges, and drive results.

If you're a results-driven collections leader with a passion for operational excellence and people development, we'd love to hear from you. Apply today and grow your career with Concentrix!

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