Online Sport Support Consultant with Czech - Bratislava

Svk Bratislava - Tbdmid

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Quick Summary

Key Responsibilities

Trusted Advisor: Serve as a knowledgeable consultant for customers in the sports industry. Query Resolution: Respond quickly and efficiently to customer issues, inquiries, complaints,

Requirements Summary

Fluency in Czech (Native), both written and verbal Good command of English,

Technical Tools

OtherConsultant

Job Title:

Online Sport Support Consultant with Czech - Bratislava

Job Description

Your Typical Day:
As an Online Sport Support Consultant, your role will involve providing customer assistance via incoming calls, live chat, email, and social media channels. You'll serve as a reliable consultant to our customers, offering prompt and effective solutions to questions regarding account setup and verification, sign-in problems, financial matters, as well as general guidance on navigating the platform and resolving any technical issues.

Responsibilities

~1 min read

→Trusted Advisor: Serve as a knowledgeable consultant for customers in the sports industry.
→Query Resolution: Respond quickly and efficiently to customer issues, inquiries, complaints, and comments via multiple channels.
→Clear Communication: Build sustainable relationships and trust with customers through open and interactive communication.
→Excellent Customer Service: Provide exceptional service, ensuring customers are satisfied with the solutions provided while adhering to company policies and procedures.
→Process Optimization: Offer feedback and recommendations to optimize internal processes.

Requirements

~1 min read

Fluency in Czech (Native), both written and verbal
Good command of English, both written and verbal
Excellent communication skills
Interest in sports
Good typing and computer skills (MS Office applications)
Ability to explain complex concepts clearly and concisely
Organizational, decision-making, and analytical skills
Team player with a positive attitude
High school diploma or equivalent
Previous experience in a customer service center is an advantage, but not required
Availability to work on preferred shifts (rotational 24x7 or night shifts only or 12hrs per day- 3 days at work, 3 days off or 7.5 hrs per day- 4 days at work, 4 days off)

Full-time
Competitive salary of 1500 Euro with monthly performance-based bonus (up to 100 Euro); additional payment for late, weekend and night shift hours
Benefit package
Convenient office location
Comprehensive initial training and onboarding (fully paid)
Continuous training and upskilling programs through Concentrix University
Professional Development and Career Navigation programs to support your career growth