Quality & Training Specialist with French and English

POL Katowice - Global Office Park, Building A2 Flrs 10 thru 13mid

Learning & Development SpecialistPeople

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Overview

Job Title:Quality & Training Specialist with French and English Job DescriptionQuality & Training Specialist plays a dual role in quality assurance and training delivery.

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Learning & Development SpecialistPeople

Job Title:

Quality & Training Specialist with French and English

Job Description

Quality & Training Specialist plays a dual role in quality assurance and training delivery. This position ensures customer interactions meet established quality standards while also preparing employees for success through effective training and coaching.

What We Offer

~1 min read

As a Quality Evaluator & Trainer, you will help ensure exceptional customer experiences by driving quality standards and continuous improvement.

✔ Monitor and evaluate calls, chats, and email interactions to ensure quality compliance
✔ Analyze performance trends, identify gaps, and recommend improvement actions
✔ Share quality insights and evaluation results with internal and client stakeholders
✔ Participate in calibration sessions to drive scoring consistency and best practices
✔ Maintain a strong understanding of products, services, and program requirements
✔ Support quality initiatives, documentation updates, and improvement projects
✔ Partner with Operations to identify key performance drivers and optimization opportunities
✔ Contribute to overall business performance, operational excellence, and customer satisfaction

💰 Stable full-time employment based on an employment contract
🏥 Private healthcare package (Luxmed)
🎯 MyBenefit platform and additional employee benefits
🛡️ Life insurance coverage
📚 Access to e-learning and professional development platforms
🧠 Employee Assistance Program (psychological, legal, financial, and managerial support)
🌍 Free language courses
🎉 Employee events, competitions, engagement initiatives, and much more

Location:

POL Katowice - Global Office Park, Building A2 Flrs 10 thru 13

Language Requirements:

Time Type:

You'll play a key role in developing talent and supporting employee success through engaging learning experiences.

✔ Deliver impactful training sessions using modern facilitation techniques
✔ Coach and support employees throughout their learning journey
✔ Monitor trainee progress and provide constructive developmental feedback
✔ Prepare and facilitate classroom, virtual, and hands-on learning activities
✔ Partner with Operations to ensure successful transition from training to production
✔ Evaluate training effectiveness and recommend improvements to learning programs
✔ Support the creation and enhancement of training materials and job aids
✔ Foster a culture of continuous learning and professional growth

✅ French(C1/C2) + English C1/C2
✅ Experience as a Trainer or Quality Evaluator is mandatory.
✅ Strong analytical skills and attention to detail
✅ Excellent organizational and time-management abilities
✅ Ability to work independently and manage multiple priorities
✅ Excellent communication and facilitation skills
✅ Proficiency in Microsoft Office applications
✅ English and/or Polish language skills considered an asset
✅ Availability to work from our Katowice office - OnSite role