Senior Technical Consultant

Company: CGL
Department: IT - Ent Inf & Ops Serv
Employment Type: Regular Full-Time
Work Model: Hybrid (2 days in office)
Language: This role operates in English.
Additional Information: This/these role(s) is/are currently vacant

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients, and our communities.

Our Information Technology team aspires to be a leader in applying technology to power business strategies. We connect concepts with solutions to create value and efficiencies for our clients, employees, and communities. Our success is driven by our skilled and diverse team who are passionate about excellence, innovation, and agility.

As the Senior Technical Consultant, you will partner with team members and the business to translate requirements and develop creative solutions in support of corporate goals. You will be responsible for planning, maintaining, and upgrading complex systems, processes and procedures across multi-tiered platforms and environments. You will provide leadership and guidance to others and work at an expert technical level through all phases of cloud infrastructure plans, builds, optimizations, system upgrades, and support.

• Containerization, Kubernetes management, and automation technologies.
• Managing infrastructure as code (IaC) with Terraform, source code management, infrastructure deployment automation.
• Databricks, Azure Data Factory, , Azure Data Lake Storage, Microsoft SQL, and automation technologies.
• Cloud-native technologies, and strong experience in at least one of AWS or Azure cloud platforms.  Cloud resource monitoring and efficiency analysis tools.
• API gateway and Content Delivery Network technologies.

• Overseeing infrastructure, performance and capacity, security posture, and integration with internal and external environments and applications.
• Collaborate with the development and infrastructure architecture teams to identify technology performance and service impacts and configuration changes required, as a result of new and changing applications and business needs.
• Coordinate and manage complex technical incident and problem resolution within various production and test environments by conducting research, diagnosis, investigation, testing, and recommending and implementing solutions.
• Contribute to organizational knowledge by documenting new processes and solutions, updating existing process and knowledge documents, and participating in active knowledge transfer across the team and support teams.
• Ensure technical environment is stable and working at the optimum level by providing ongoing technical support and maintenance of complex technologies, both internal and outsourced.
• Providing risk assessment and analysis to determine how new technology will integrate into various environments, researching and designing technology solutions and formulating recommendations that address business needs and improve efficiency, reliability and performance.
• Directing large and complex technical projects and creating detailed work plans and time estimates for infrastructure implementations, operational changes and major enhancements.
• Coaching and mentoring peers and business partners, ensuring team members are aware of new processes and technology and developing methodologies, standards, and tools.

• You have an innovative mindset to improve operational efficiencies and ability to influence change, with a primary focus on client needs.  
• You use critical thinking skills to recognize assumptions, evaluate arguments, draw conclusions and proactively propose solutions.
• You have strong communication skills to clearly convey messages and explore diverse points of view. 
• You are an effective team player who builds trusting relationships with stakeholders and peers.  

• You have seven to ten years of technical experience in progressively complex technical environments, including support of business-critical internal and external customer applications.
• You have a degree in Information Technology, or in Computer Science, or equivalent technical experience.
• You have led the implementation of multiple complex and resilient technical solutions with a focus on security, performance and reliability.
• You have exceptional communication skills, and you collaborate effectively with business partners and guide them in identifying solutions that best meet their needs.
• You're a strong troubleshooter and creative problem solver, and you excel at collaborating with and leading teams toward resolution

• Working in a team-oriented, collaborative environment
• Extended work hours, including evenings and weekends, will be required from time to time.  
• Rotational on-call schedule, with shifts during evenings and weekends will be required.
• You will be subject to a Background check as per requirement of this position as a condition of employment.

• Training and development opportunities to grow your career.
• Flexible work options to support your personal and family needs.
• A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
• Paid volunteer days to give back to your community.
• In addition to our competitive salary and incentive programs, eligible employees also benefit from a comprehensive total rewards package including group retirement savings plans, pension and benefits (e.g., health and wellness, dental, disability and life coverage), mental health support and an employee assistance program.

Salary information​

Expected salary/hourly range $X - $X” (min-max, full range).

OR

Salary to be discussed with successful applicants” (where a range is not published).

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Salary placement​

The salary amount for the successful candidate is determined by Co-operators in its discretion and will vary depending on several criteria including but not limited to: local market conditions, geography and relevant job-related factors such as knowledge, skills, qualification, experience and education.​

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Incentive/Variable pay ​

Employees may also have the opportunity to participate in incentive programs and earn additional compensation tied to individual and/or business performance, or other business metrics.

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Sales Roles​

Expected salary/hourly range $X - $X (min-max, full range). This role is eligible to participate in a sales incentive plan for additional compensation with an annual target of X%.

OR

A target range of X% - X%” (agency roles).