IT Business & Controls Auditor I

• Full-time.

• This is a hybrid opportunity located at 20 Parker Ln, Perry, NY 14530 or 300 Gleed Ave, East Aurora, NY 14052.
• Requires 3 days in office (either Perry or EA on M, T, W) and 2 days remote (if preferred, option available to work in office all days always stands)

• 1

• Starting at $62,353.20 annually

Monday to Friday.

The IT Business and Controls Auditor I ensures Coast and its internal collections systems (Artiva, FACS, etc.) maintain full compliance with all contractual obligations and regulatory requirements established by local, state, and federal authorities. This role primarily supports the Information Technology and Operations Departments by conducting comprehensive evaluations of internal controls, technical processes, and adherence to documented internal policies, procedures, and work instructions. The IT Business and Controls Auditor I performs detailed reviews of workflows and system operation and conducts routine audits related to account data accuracy, file uploads, letter coding, and balance reconciliations using both pre-developed and independently created queries to assess system data. The IT Business and Controls Auditor I will be skillful in understanding the requirements of corporate management, technology, collections, and other functional areas of the business. Success in this role is dependent on strong analytical abilities, attention to detail, advanced pattern recognition skills, and the capability to translate technical and operational requirements into accurate and logical SQL expressions used daily.

• →Review workflows and work instructions to develop an understanding of how processes are intended to operate
• →Ensure client contract requirements are met
• →Audit Artiva/FACS processes assigned to confirm that methods are working in compliance with documented workflows and work instructions
• →Identify errors within processes that are not running in compliance with work flows and work instructions
• →Report errors to the management team, as defined
• →Initiate non-conformities within the compliance management system
• →Review corrective actions for accuracy and non-conformities for remediation
• →Review emails, ticketing systems, and notifications from operations concerning problems with individual accounts and determine if the error is isolated or widespread and report findings to the management team, as defined
• →Initiate and review reports from client systems, Coast internal systems, and other reports as necessary to identify potential deficiencies between the systems
• →Provide support when needed to other areas of the compliance department

• High school diploma or GED required
• Bachelor’s degree is desirable. Equivalent combination of education and work experience may be substituted for educational requirement

• Two years’ minimum experience in collections or related profession required. Experience with student loan collections is preferred
• Demonstrated experience working with technology and technological tools using critical and analytical thinking

• Knowledge of collection practices
• Knowledge of standard regulatory Compliance requirements such as but not limited to FDCPA, UDAAP, Regulation F, TCPA, etc.
• Familiar with IT functions, processes, and procedures
• Knowledge of Microsoft Office, specifically proficient in Excel and use of formulas within
• Familiarity with Structured Query Language, Manage Engine, and Database schemas preferred
• Familiarity with technical writing and process specifications
• High aptitude for problem solving, pattern recognition, analyzing data and interpreting contractual agreements

• Analytical and problem-solving skills
• Strong attention to detail
• Ability to work independently or as part of a team
• Highly organized, motivated to successfully meet deadlines, ability to multi-task
• Efficient time management and organizational skills
• Exceptional written, auditory, and verbal communication skills
• Ability to retain and recall information relayed verbally, audibly, and/or in writing
• Ability to prioritize work
• Display a high level of professionalism, integrity, and maturity
• Successfully pass pre-employment (post offer) background check

As a federal contractor, this position requires U.S. citizenship and security clearance granting access to classified information. The background investigation is conducted by the Office of Personnel Management (OPM) and is an evaluation of the whole person to determine suitability. The suitability review begins after a conditional offer of employment has been accepted and will include a review of your employment, education, residences, references, criminal history and credit, as an example.  Some of the most important factors in an investigation are the individual’s honesty, candor, and thoroughness in the completion of their security forms. In rare instances, non-U.S. citizens with highly specialized skills and experience may also be considered for the security clearance process.

Information and Physical Security is the responsibility of every employee. In your position you are required to safeguard the computer systems by following proper username and password management which includes selecting challenging passwords and committing them to memory, they should not be written down or stored where others can freely have access. This also includes securing your desk and workstation when you are not there. This includes locking your session and putting sensitive paperwork away when not physically at your desk. You are not to share your username or password with anyone. The physical security of our offices of are equal importance, never shadow or let someone shadow your entry into a Coast Professional, Inc. facility. If this occurs quickly report this action immediately. You are required to follow all Information Technology policies and procedures regarding the management of your system accounts and equipment. If you witness any security violation you should immediately report it to management.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this position, the physical presence in the workplace is essential. The employee is regularly required to talk or hear. The noise level in the work environment is usually moderate. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. The employee frequently is required to use hands or finger, handle, or feel objects, tools or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds.