Senior People & Culture Business Partner

For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!

We’re a global technology company focused on creating dynamic, smart, personalised and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.

Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – Creating Connections. Empowering Partnerships. Always Evolving.  Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.

We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.

The Senior Business Partner Group is the people partner to the Corporate segment (Bizops, and Product and Technology (Core Technology, Strategy). The role executes the Global People strategy with the corporate segment to strengthen organisational performance, leadership capability, workforce effectiveness and employee experience. Through workforce planning, organisational design, talent management, leadership coaching and change leadership, the role enables leaders to build high-performing teams capable of delivering business outcomes as well as a great place to work.​

Acts as a trusted advisor to the ELT leaders and SLT member on people, workforce and organisational matters.​

Influences leadership decisions through data, insights and commercial understanding.​

Builds strong partnerships with leaders to proactively identify opportunities and address organisational challenges.​

Balances enterprise priorities with functional business needs to deliver practical people solutions.​

Develops and executes clear, measurable segment people plans aligned to achieve the Global People Strategy.​

Partners with leaders to identify priorities that improve business, team and leadership performance.​

Utilises workforce intelligence to track progress and impact.​

Workforce Planning, Talent, Performance and Development​

Leads workforce planning activities to identify future workforce requirements — headcount, skills mix and capability needs and puts plans in place to address gaps and opportunities.​

Designs and delivers talent management programs, succession planning and leadership pipeline development.​

Coaches' senior leaders to build high-performing, accountable and inclusive teams.​

Supports leaders to improve employee engagement, culture and performance outcomes using enterprise culture and engagement frameworks ​

Builds leadership capability through focused development and coaching initiatives. Strengthens collaboration, alignment and accountability across leadership teams.

Leads organisational design initiatives that improve effectiveness, scalability and performance.​

Assesses organisational impacts, risks and readiness for change.​

Partners with leaders to successfully implement and sustain change initiatives. ​
Enterprise Program Delivery​

Leads the implementation of enterprise people programs and frameworks within the segment.​

Partners with Corporate to embed talent, performance, reward, engagement and capability initiatives.​

Ensures consistent application of people policies, frameworks and practices. Identifies opportunities to improve adoption and effectiveness of enterprise programs.​

Provide expert guidance to leaders on employee relations matters, ensuring fair, consistent and legally sound outcomes​

Manages employee relations matters and escalate high risk matters to the CPO​

 

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We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.

We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.

We are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent.

Together, we are creators, allowing us to make our purpose a reality – to create immersive brand experiences for everyone.

Be part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. (Ask us about our Equality + Empowerment Initiatives).

The benefits include an annual market competitive bonus program and our “Thrive Program” which includes a suite of flexible work options because we’re strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions), a Global Wellness paid day off to recharge as well as a “Give Back Day” to allow our Crew an opportunity to make an impact in the community.

We skip the red tape and aim to always stay nimble. We’re proud of where we’ve been and are energized by where we’re going. We encourage ideas and perspectives because we know the more we have, the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what we’ve accomplished, but know the best is yet to come.