Team Lead - Customer Success & Account Management

The Team Lead - Customer Success & Account Management will be responsible for leading Codec's Customer Success and Account Management function, with explicit ownership of the existing customer billings number across both strategic and non strategic, while also carrying an agreed personal billings target.

This is a commercially accountable leadership role. The successful candidate will be responsible for ensuring Codec protects, grows and expands revenue across its existing customer base by driving renewals, retention, customer satisfaction, adoption, upsell and cross-sell.

The role will lead a team of Customer Success / Account Management professionals and will be expected to create a culture of accountability, proactive customer engagement, disciplined account planning and measurable commercial performance.

This person will not simply manage relationships. They will be expected to own the group number and deliver their personal target, understand the billings profile of the customer base, forecast accurately, manage risk early and ensure Codec maximises revenue from both strategicaccounts and the wider  customer portfolio.

The Team Lead will have direct ownership of the Customer Success and Account Management group billings target and will also carry an agreed personal billings target, covering:

·       Strategic customer billings

·        Personal billings target from directly owned accounts and opportunities

·        Non-Strategic customer billings

·        Renewals and retention of existing resources. 

·        Expansion revenue

·        Upsell and cross-sell

·        Contract extensions

·        Revenue protection

·        Forecast accuracy

·        Customer risk mitigation

This role will be measured on the ability to deliver both the agreed group billings target across the entire customer base and the role holder's personal billings target, with particular focus on ensuring Codec achieves its targets in the strategically important  customer segment.