Senior CRM Consultant - Microsoft Dynamics 365

CodeNinja is a full-stack sovereign AI delivery company helping Saudi enterprises, software acquirers, and government entities modernize systems and operationalize intelligence across mission-critical workflows. Operating from Riyadh with delivery capability across Saudi Arabia and the wider MENA region, CodeNinja works with 240+ organizations across priority sectors including government digitization, energy, financial services, logistics, and healthcare — and has been recognized by Clutch among the 100 fastest-growing technology companies of 2026. Through embedded engineering teams, AI Capability Centers, and Employer of Record services, CodeNinja builds internal capability inside client organizations rather than creating long-term vendor dependency, all aligned with Saudi Arabia's Vision 2030.

We're hiring a Senior CRM Consultant to lead configuration, customization, integration, and ongoing support of Microsoft Dynamics 365 Customer Engagement modules within Saudi National Bank's CRM landscape — working directly with business stakeholders to translate banking requirements into scalable CRM solutions.

• →Lead end-to-end CRM solutioning on Microsoft Dynamics 365 (Sales, Customer Service, Marketing, and/or Field Service modules)
• →Gather and analyze business requirements; produce BRDs, FRDs, and solution design documents
• →Configure and customize entities, forms, views, business rules, workflows, and business process flows
• →Build and maintain Power Automate flows and Power Apps components on the Dataverse platform
• →Design and manage integrations between Dynamics 365 and core banking/enterprise systems via APIs and web services
• →Own data migration activities (D365 import/export tools, SSIS, or equivalent ETL tools)
• →Develop plugins/custom code where out-of-box configuration isn't sufficient (C#, .NET, JavaScript)
• →Provide L2/L3 production support, troubleshoot issues, and manage change requests
• →Ensure CRM solutions align with SNB's internal governance and relevant SAMA regulatory/compliance requirements
• →Coordinate with QA teams on test planning and UAT support
• →Mentor junior team members and support knowledge transfer

• Bachelor's degree in Computer Science, Information Systems, or a related field
• 8+ years total CRM experience, with 4+ years hands-on Microsoft Dynamics 365 (online or on-prem)
• Strong hands-on expertise in D365 Customer Engagement (Sales/Customer Service/Marketing/Field Service)
• Proficiency with Power Platform (Power Apps, Power Automate, Power BI, Dataverse)
• Solid grasp of CRM customization: plugins, custom workflows, JavaScript, C#/.NET
• Experience integrating D365 with third-party/enterprise systems via REST/SOAP APIs
• Strong SQL and data management skills
• Excellent stakeholder communication skills; comfortable working directly with business and IT teams

• 4+ years hands-on Microsoft Dynamics 365 CE implementation experience
• Proven CRM customization and integration delivery (plugins, custom workflows, API integrations)
• Direct experience producing BRDs/FRDs and solution design documentation

• Banking/financial services experience, particularly within a Saudi or GCC bank, with familiarity with SAMA regulatory expectations
• Local KSA market experience — prior engagements with Saudi enterprises or banks, understanding of the local vendor/implementation ecosystem
• Microsoft Dynamics 365 certifications (e.g., MB-210, MB-230, PL-200)
• Experience with omnichannel customer engagement (contact center, IVR, chatbot integrations)

• Full-time, onsite in Jeddah
• Contract duration: 1 year, renewable
• Candidates already based in KSA, or able to relocate, preferred

CodeNinja is an equal opportunity employer. This job description is intended to convey information essential to understanding the scope of the role and is not exhaustive of all responsibilities, duties, and skills required.