Reservations Agent & Group Rooms Coordinator - Coeur d'Alene Resort

· Handle inbound and outbound reservation calls, online reservations, inquiries, and follow-ups.

· Sell and promote rooms, packages, activities, and resort experiences through upselling and cross-selling.

· Provide accurate information regarding rates, availability, policies, amenities, and resort offerings.

· Enter and maintain accurate individual and group reservations in Opera Cloud, Revinate, Delphi, and other applicable systems.

· Manage group room blocks, rooming lists, pickup, deadlines, billing instructions, and special requests from booking through arrival.

· Communicate with guests, meeting planners, Sales, Conference Services, Events, Front Office, Housekeeping, and other departments to ensure successful group arrivals.

· Monitor group pickup, inventory, occupancy, and availability; assist with forecasting and reporting.

· Process payments, deposits, guarantees, and reservation confirmations accurately.

· Create and manage group booking links and communicate reservation procedures and deadlines.

· Maintain accurate documentation and ensure compliance with resort and departmental policies.

· Manage multiple priorities and deadlines while maintaining a high level of organization and attention to detail.

· Provide professional, courteous service and maintain a positive, "can do" attitude at all times.

· Perform general correspondence, reporting, filing, and other duties as assigned.

· Previous experience in hotel reservations, front desk, sales coordination, group housing, or a related hospitality position preferred.

· Strong organizational and time-management skills.

· Excellent verbal and written communication skills.

· Professional and confident telephone communication.

· Strong attention to detail and accuracy in data entry.

· Ability to manage multiple groups, reservations, deadlines, and priorities simultaneously.

· Ability to multitask while navigating several computer programs and screens at once.

· Experience with hotel Property Management Systems such as Opera Cloud and group sales/housing systems such as Delphi preferred.

· Strong computer skills; experience with Word and Excel preferred.

· Typing speed of 40+ words per minute preferred.

· Excellent reading, spelling, memorization, reasoning, and problem-solving skills.

· Ability to learn and retain a large amount of information related to rates, policies, packages, room types, and resort offerings.

· Ability to sit for extended periods and remain focused while handling continuous calls and computer-based work.

· Ability to work independently with minimal supervision while also functioning effectively as part of a team.

· Must have weekend and evening availability (till 9pm)

• Medical, dental, vision, and life insurance (available to full-time employees after 60 days)

• Access to an on-site clinic exclusive to resort employees with benefit coverage

• Flexible reimbursement plan

• 401(k) plan with 50% match up to 4% contribution (eligibility begins at age 21 after 60 days of employment)

• After 6 months: 7 days

• After 1 year: 10 days

• After 2–4 years: 15 days

• After 5+ years: 20 days

• Time and a half for hours worked on Thanksgiving and Christmas