Customer Service Associate

Position: Customer Service Associate – Critical Products Location: Cary, Illinois

Coilcraft, Inc. is a privately held global manufacturer headquartered in Cary, Illinois, with a 75+ year reputation for engineering excellence. Our high-performance magnetic components serve customers across telecommunications, computing, automotive, broadband communications, and consumer electronics. We are seeking a Customer Service Associate to support our Critical Products group. In this role, you'll serve as a trusted point of contact for customers, ensuring orders, quotes, and returns are processed accurately while delivering exceptional service and building strong relationships.

• Process customer orders, quotes, returns, and related transactions accurately and efficiently
• Respond to customer questions and resolve issues professionally and courteously
• Communicate daily with customers and internal departments to ensure timely order fulfillment
• Perform required customer verifications and maintain accurate records
• Escalate customer concerns when appropriate to ensure prompt resolution
• Manage multiple priorities while meeting individual and team performance goals
• Present a professional image in all interactions with customers and vendors
• Support a collaborative, customer-focused team environment

• High school diploma or equivalent
• 2+ years of customer service experience preferred
• Proficiency with Microsoft Office Suite
• Strong verbal and written communication skills
• Excellent attention to detail and organizational skills
• Ability to manage multiple tasks and follow through on commitments
• Professional, diplomatic approach to resolving customer concerns

• Manufacturing or industrial customer service experience
• Experience processing orders, quotes, or returns
• ERP or order management system experience
• Ability to build strong relationships with internal and external customers

• Join a stable company with a 75+ year history of engineering excellence
• Support customers around the world in a collaborative environment
• Opportunities for professional growth and advancement
• Comprehensive benefits including health insurance, 401(k) with company match, and profit sharing