Quality Assurance Manager

We’re looking for a Quality Assurance Manager to lead quality assurance across Bula’s regulatory content and operational workflows, ensuring our information is accurate, consistent, timely, and supported by repeatable, audit-ready processes.

This is a people leadership role that blends quality assurance, process improvement, regulatory and database oversight, and team management. You will lead the quality function for Bula, manage the Legislative Information Specialist team, serve as a subject matter expert across key regulatory content processes, and turn audit findings and quality trends into practical improvements.

We’re looking for someone who is comfortable moving between detailed quality reviews and broader operational leadership. You should be equally comfortable auditing data, identifying recurring errors, improving SOPs, researching regulatory questions, coaching team members, and partnering with leadership to strengthen how work gets done.

• →Lead quality assurance and audit activities across Bula’s regulatory database, production workflows, client reports, jurisdiction spot checks, and other quality reviews to identify errors, trends, and compliance or process risks
• →Analyze audit findings and recurring quality issues, document trends in Jira, recommend corrective actions, and help implement process improvements that strengthen consistency, accuracy, and operational performance
• →Own and continuously improve quality-related SOPs and documentation so processes are measurable, repeatable, well understood, and audit-ready
• →Serve as a subject matter expert for Bula’s FAQ and Collaborative Practice Agreement (CPA) processes, including quality control, annual reviews, publishing activities, and research needed to support new or updated client content
• →Manage, coach, and develop Legislative Information Specialist direct reports through regular check-ins, workflow oversight, accuracy reviews, timely feedback, and clear expectations around quality and compliance
• →Partner with Bula leadership and cross-functional teams on client onboarding, database maintenance projects, quality issues, process improvements, and strategic initiatives that strengthen client outcomes and long-term trust

• 4+ years of experience in quality assurance, quality auditing, process improvement, operations, regulatory information, database/content quality, or a closely related environment
• Direct experience performing quality audits, identifying process gaps or error trends, conducting root cause analysis, and translating findings into practical process improvements
• Experience working with detailed regulatory, legal, healthcare, compliance, or other highly accuracy-sensitive information; healthcare, legal, or regulatory information services experience is preferred
• Experience leading or managing people, with the ability to coach for quality, consistency, accountability, and professional growth
• Strong analytical judgment and attention to detail, with the ability to research complex questions, manage multiple priorities, and maintain clear documentation
• Strong written and verbal communication skills, along with the ability to give constructive feedback, collaborate across teams, and contribute effectively in leadership discussions
• A bachelor’s degree in Business Administration, Healthcare Administration, Public Health, Information Management, Quality Management, or a related field. Lean Six Sigma Green Belt, ASQ Certified Quality Auditor (CQA), or a similar quality certification is preferred

Experience with every tool or methodology below is not required. We are most interested in your ability to build disciplined quality processes, investigate issues, use data to identify patterns, and create clear documentation that helps teams improve.

• Jira or a similar workflow / issue-tracking platform
• Microsoft Office Suite
• Regulatory databases and external regulatory information sources
• Quality auditing, root cause analysis, and continuous improvement practices
• Standard Operating Procedures (SOPs), project plans, and quality documentation

• You’ll have meaningful ownership of the quality function and direct influence on how Bula protects the accuracy and reliability of its regulatory information
• Your work will directly support client trust by helping ensure information is timely, consistent, and dependable
• You’ll have the opportunity to turn quality findings into real operational improvements rather than simply identifying problems
• You’ll lead and develop a team while also working closely with Bula leadership on broader process and strategy discussions.
• You’ll join a mission-driven organization where strong judgment, curiosity, and continuous improvement can have a visible impact

You may not check every preferred box, and that is okay!! We welcome candidates whose backgrounds may come from quality operations, healthcare or legal information services, regulatory research, compliance operations, database/content quality, or other environments where accuracy and process discipline are critical.

However, this role does require hands-on quality assurance or audit experience, demonstrated process-improvement capability, and the ability to lead people in an accuracy-sensitive operational environment. If your recent experience has primarily been software testing or technical QA without meaningful operational, regulatory, content, or process-quality ownership, this may not be the right opportunity.

If you enjoy finding the patterns behind quality issues, improving how work gets done, developing people, and making complex information more reliable, we would love to hear from you.

We want our interview process to give you a clear picture of the role, the team, and what it’s like to work at Colibri while giving us the opportunity to understand your experience, how you approach your work, and what you’re looking for next.

An introductory conversation with a member of our Talent Acquisition team to learn more about your experience, career goals, and interest in Colibri. We’ll also share more about the role, team, compensation, and what to expect throughout the process.

A deeper conversation with the hiring team focused on your relevant experience, quality and process-improvement approach, people leadership, and the priorities and challenges this person will own. This conversation may use structured WHO-style interviewing to explore your experience in greater depth.

If an additional conversation is helpful, we may ask you to meet with another leader or stakeholder before a final decision. Our Talent Acquisition team will keep you informed about next steps and timing throughout the process.

Our goal is to make the experience thoughtful, respectful, and transparent. We encourage you to ask questions throughout the process - we’re evaluating the opportunity together.

Colibri Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment where everyone feels welcome, respected, and empowered to do their best work. We encourage qualified candidates from all backgrounds, experiences, and career paths to apply.