Associate Director, Managed Services

CommerceIQ is building the AI platform that runs commerce for the world's largest brands. We are not selling AI demos. We are shipping AI agents for content, media, and sales into the workflows of the Fortune 100 every week.

Customers include Coca-Cola, Nestlé, Colgate-Palmolive, Mondelez, Samsung, and Kellogg's. Backed by SoftBank, Insight Partners, and Madrona. Headquartered in Mountain View with teams across the US, India, Canada, and the UK. Pre-IPO.

We’re seeking a strong Associate Director, Retail Media (Search) specializing in Search Advertising to plan strategies and manage search advertising campaigns for our enterprise customers.

The goal of customer success associate directors at CommerceIQ is to help our customers achieve profitable revenue growth using our platform by managing their advertising budgets across platforms such as Amazon, Walmart, and others. You’ll play a hands-on role in planning, executing, and optimizing paid search campaigns while continuously identifying opportunities for growth and improvement.

This is a results-driven role requiring expertise in ecommerce advertising, strong analytical skills, and a proactive approach to campaign management. You will lead and manage a small team of 1-2 direct reports.

This is a remote role in the U.S. with a strong preference given to candidates located on the East Coast.

• →Deeply understand customer goals and business needs, then build and manage a joint success plan that maps CommerceIQ's platform capabilities to measurable outcomes.
• →Develop competitive strategies that align with customer goals, considering the strengths of the retailer, how search will integrate with other channels, and the impact to the overall business. 
• →Manage end-to-end execution of advertising campaigns on platforms such as Amazon, Walmart, and other marketplaces.
• →Drive measurable improvement in customer KPIs — including ROAS, CPCs, and total sales, and consistently demonstrate the ROI of CommerceIQ’s platform throughout the engagement.
• →Analyze campaign performance data to identify trends, insights, and actionable recommendations.
• →Become a deep expert on the CommerceIQ platform — including its AI-powered automation and agentic AI capabilities — and guide customers in fully leveraging these tools to drive campaign performance at scale.
• →Manage and mentor a team of 1-2 direct reports, providing coaching, setting clear performance expectations, and fostering their professional growth.

• Bachelor's degree, preferably in Business, Marketing, Communication, Economics or related field
• 5+ total years of professional work experience 
• 3+ years experience in running media and advertising engagement with customers, in a consulting/agency role
• Experience in managing ecommerce marketing budgets (specifically on Amazon, Walmart, Kroger, Instacart) at well-respected agencies for large enterprise brands, or experience at a large enterprise brand
• Experience managing marketplaces search ad budgets in the multi-million dollar range 
• Well versed in Bid and Budget management, content optimization, and promotion planning
• An analytical approach to problem-solving with advanced Excel skills
• Project management experience and ability to anticipate and mitigate risks
• Proven experience in working with VP, SVP, and C-level executives of enterprise-level companies
• Excellent presentation and communication skills including both oral and written.