Guest Services Associate

Holland MiPart-time, hourlymid

OtherGuest Services

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Quick Summary

Key Responsibilities

Does not have formal people leadership or supervisory responsibilities. Frequently work in a stationary position. Frequently move about the work area.

Technical Tools

OtherGuest Services

As a Guest Services Associate, you'll be responsible for creating a Radically Welcoming and Guest-Centered experience for every guest who visits Community Action House. You'll often serve as the first point of contact for guests, visitors, volunteers, and community members while supporting daily operations at our Food Club & Opportunity Hub.

You'll help guests register for Food Club memberships, provide internal and external referrals, answer phones, distribute diapers and infant formula, and ensure our front desk and guest spaces remain welcoming and organized. This position plays an essential role in supporting our programs by providing outstanding customer service while helping guests access resources with dignity and compassion.

We are looking for kind, organized team members who thrive in a fast-paced environment, enjoy helping others, and have the ability to make thoughtful decisions while delivering exceptional guest service and living Our Values.

As a part-time position, this position offers a consistent schedule of at least 23 hours, and no more than 29 hours in the event that there is a need for additional coverage.

We are targeting candidates available for this schedule:

Saturdays: 9:30-2:00 pm with one Saturday off a month
Monday: 12:00 pm - 5:00 pm
Wednesday: 12:00 pm - 5:00 pm
Friday: 8:30 am - 5:00 pm

Create and maintain a Radically Welcoming and Guest-Centered environment for Food Club and Opportunity Hub members, guests, and visitors.

Welcome guests with kindness, professionalism, and respect while providing outstanding customer service.

Complete day-to-day membership tasks, including guest intakes, membership registrations, renewals, and updates.

Answer incoming phone calls promptly, manage the voicemail system, and direct inquiries to the appropriate staff or program.

Connect guests to Community Action House programs and provide appropriate internal and external referrals when needed.

Manage the Guest Services area, including the front desk, Opportunity Hub, coffee station, and reception spaces to ensure they remain organized, clean, and welcoming.

Balance the cash drawer and accurately complete daily cash handling procedures.

Monitor and manage diaper, wipes, and formula inventory and assist with distribution to guests.

Complete daily opening and closing procedures according to established processes.

Provide administrative support to ensure smooth day-to-day operations.

Work collaboratively across departments to ensure guests receive exceptional service and support.

Other duties as assigned.

Excellent customer service skills with the ability to build positive relationships with guests from diverse backgrounds.

Integrity, a positive attitude, and a commitment to continuous improvement.

A flexible, collaborative team player who enjoys working in a fast-paced environment.

Ability to manage multiple priorities while maintaining attention to detail.

Strong organizational and time management skills.

Comfortable using Google Workspace and general office technology.

Ability to learn client management databases and other organizational systems.

Knowledge of the greater Holland community and an understanding of the culture of poverty is preferred.

Excellent written and verbal communication skills.

Ability to develop trusting and professional relationships with guests, volunteers, and coworkers.

Willingness to learn, adapt, and grow professionally.

A high standard of integrity, accountability, and professionalism.

Demonstrate a genuine passion for our mission and a commitment to upholding our team's values: Radically Welcoming, Guest-Centered, Lead with Kindness, Curiosity-Driven, Always Improving, Collaborative by Design, Contagious Commitment, and One Team.

High School Diploma required; or equivalent years of experience in place of a diploma.

No prior experience required; customer service experience is preferred.

No supervisory experience required.

Valid driver's license (or ability to obtain).

Bilingual Spanish is required.

Responsibilities

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Community Action House is committed to creating a diverse work environment and is proud to be an equal opportunity employer. We do not discriminate on the basis of race, religion, color, sex (including pregnancy, childbirth, medical condition related to pregnancy or childbirth), sexual orientation, and gender identity, national origin, disability, age, genetic information, height, weight, marital status, veteran status, or any other status protected under applicable federal, state, or local laws. We encourage applicants of all backgrounds to apply.

Note: This job posting is a description of the typical duties of this position, and is not intended to be a comprehensive list of all duties. Job incumbents may be asked to perform other duties as required.