Shift Leader - Roast Coffee House (Atlanta Airport-Con D)

Purpose of Position: Support the operation to deliver Superior Guest Service by performing duties which includes: completing guest transactions, assisting with food preparation and cleaning. Assist unit management with monitoring daily operations and lead employees in the performance of their duties in the absence of a unit or assistant manager. Perform unit opening and closing duties which includes cash management, inventory management, stocking, and unit appearance. Essential Duties/Responsibilities: 1. Ensures each guest receives superior service by providing a friendly environment, which includes prompt recognition and greeting of guests with a smile using established service standards. 2. Communicates, explains and sugg