Assistant Food & Beverage Manager-Hilton Garden Inn & Homewood Suites by Hilton Ottawa Downtown

Key Responsibilities

• Assist with the day-to-day operation of the hotels Tulip Lounge, Le Petit Chef, Banquets and other food and beverage areas.
• Lead by example and maintain a consistent presence on the floor during service periods.
• Welcome guests, monitor service standards, respond to feedback, and resolve concerns promptly and professionally.
• Support the planning and execution of meetings, conferences, weddings, private functions, and other banquet events.
• Supervise, coach, train, and motivate Food & Beverage colleagues to deliver friendly, efficient, and professional service.
• Assist with scheduling, shift planning, daily assignments, and deployment of team members according to business levels.
• Conduct pre-shift meetings, communicate menus and promotions, and ensure colleagues are informed about operational priorities.
• Help maintain accurate standards for food presentation, beverage quality, service sequence, cleanliness, and guest recovery.
• Monitor inventory, product usage, portion control, waste, and operating costs in accordance with departmental objectives.
• Assist with ordering, receiving, storage, and rotation of food, beverage, and operating supplies.
• Ensure compliance with hotel policies, Hilton standards, provincial and municipal health regulations, responsible alcohol-service requirements, and workplace-safety practices.
• Complete opening, closing, cash-handling, sanitation, and operational checklists accurately.
• Collaborate with Culinary, Front Office, Housekeeping, Engineering, Sales, and Events teams to ensure seamless guest service.
• Support departmental meetings, performance discussions, training initiatives, and continuous-improvement projects.
• Perform other duties as assigned by the Director of Food & Beverage.

What We’re Looking For

• Previous supervisory or management experience in a hotel, restaurant, banquet, or other high-volume hospitality environment.
• Strong guest-service skills and a genuine passion for hospitality.
• Excellent communication, organization, and problem-solving abilities.
• The ability to lead, coach, and inspire a diverse team in a fast-paced environment.
• Working knowledge of food and beverage operations, banquet service, inventory control, and labor planning.
• Ability to remain calm, professional, and solution-oriented during busy service periods.
• Strong attention to detail and a commitment to quality and presentation.
• Flexibility to work a varied schedule, including evenings, weekends, holidays, and occasional extended shifts.
• Proficiency with standard computer applications; experience with a point-of-sale system and hotel or scheduling software is an asset.
• Smart Serve Ontario certification, or the ability to obtain it before starting, is required.
• Food-handler certification and a valid First Aid/CPR certificate are considered assets.
• Post-secondary education in Hospitality, Hotel Management, Business, or a related field is an asset.

• Ability to stand and walk for extended periods and work in a busy, active service environment.
• Ability to lift, carry, push, and pull items commonly used in food and beverage operations, in accordance with safe-work procedures.
• Ability to work effectively in both front-of-house and back-of-house environments.

We are an equal opportunity employer committed to diversity and inclusion and strive to be a Great Place to Work for All.