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Front Desk Manager Raleigh Marriott City Center Hotel

United States·Raleighmid

OtherFront Desk Manager

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Quick Summary

Key Responsibilities

• Lead and motivate front desk staff to deliver exceptional guest service and resolve concerns promptly• Ensure all associates are trained in guest service standards, financial controls,

Requirements Summary

• Previous supervisory or management experience in front office or guest services• Strong leadership, training, and problem-solving skills• Knowledge of financial procedures,

Technical Tools

OtherFront Desk Manager

Concord Hospitality is seeking a Front Desk/Guest Care Manager to lead a dynamic team dedicated to delivering exceptional guest service while upholding both brand and Concord standards. This role is ideal for a proactive, responsive, and caring leader who enjoys engaging with guests, motivating a team, and ensuring operational excellence. Many of our Front Office leaders grow into Assistant General Manager roles within just a few years—making this a great step in your hospitality career.

· Inspire greatness in your team.

· Encourage and support team members to reach their full potential.

· Create a work environment that is a Great Place to Work for all.

· Lead with integrity, transparency, respect, and professionalism.

· Care for your team and their families.

Responsibilities

~1 min read

→Competitive wages
→Medical, dental, and vision insurance
→Life insurance and short/long-term disability options
→401(k) with company match
→Tuition assistance
→Discounted room rates at Concord-managed hotels
→Training, development, and career advancement opportunities

What We Offer

~1 min read

At Concord Hospitality, we invest in our associates through training and development at all levels. Our “Associate First” culture supports growth, balance, and diversity.

Built on five cornerstones—Quality, Integrity, Community, Profitability, and FUN!—our associates proudly cheer:

We are an equal opportunity employer committed to diversity and inclusion and strive to be a Great Place to Work for All.