Senior Vice President of Operations Luxury & Lifestyle

Concord Hospitality is seeking a dynamic and strategic Senior Vice President of Operations - Luxury & Lifestyle, to lead our portfolio of hotels with a focus on performance excellence, associate engagement, and operational consistency. Reporting to the COO, this executive-level role will be responsible for overseeing a team of leaders, driving Concord’s culture and ensuring operational success across multiple regions. 

• Inspire greatness in your team.
• Encourage and support team members to reach their full potential. 
• Create a work environment that is a Great Place to Work for all.
• Lead with integrity, transparency, respect, and professionalism.
• Care for your team and their families.

Key Responsibilities:

• Provide strategic leadership for a portfolio of luxury and lifestyle hotels, ensuring exceptional operational, financial, and guest experience performance while advancing the company’s mission to be a Great Place to Work for All.
• Partner with hotel leadership teams to execute long-term business strategies, capital investment plans, brand initiatives, renovations, and market repositioning efforts.
• Maintain strong relationships with owners, asset managers, brand partners, and corporate stakeholders to drive portfolio success.

• Ensure each hotel delivers an authentic, market-driven luxury experience while maintaining brand standards, service excellence, and operational consistency.
• Oversee all aspects of hotel operations, including guest experience, food and beverage concepts, asset protection, and compliance with company and brand policies.
• Conduct regular property visits, evaluate performance trends, and implement corrective action plans as needed.

• Provide oversight of revenue strategy and sales leadership to maximize profitability, market positioning, and rate integrity across the portfolio.
• Analyze financial results, guest satisfaction, and associate engagement data to identify opportunities, improve performance, and support informed business decisions.
• Prepare and present operational and financial reports for owners, corporate leadership, and other stakeholders.

• Recruit, develop, and retain high-performing leaders who embrace a luxury service mindset and Concord’s culture and values.
• Lead succession planning, performance management, leadership development, and training initiatives, including onboarding and mentoring new General Managers.
• Foster positive associate relations environment while ensuring fair, consistent application of company policies and performance expectations.

• Serve as a strategic advisor and resource for hotel leadership teams, helping resolve complex operational and human resources challenges.
• Build strong management teams capable of delivering exceptional results, innovation, and elevated guest experiences in a dynamic hospitality environment.
• Actively support and participate in company programs, events, and initiatives that strengthen organizational culture and performance.

Qualifications:

• Extensive multi-property leadership experience, preferably in full-service or upscale hotels.

• Proven ability to lead, coach, and develop large operational teams.

• Financial acumen with the ability to interpret complex data and drive results.

• Strong interpersonal skills and the ability to communicate across all organizational levels.

• Demonstrated success in driving associate engagement and guest satisfaction.

• Skilled in managing capital planning, compliance, and strategic growth initiatives.

• Willingness to travel frequently to support hotel teams and operations.