Utility Billing Manager

Multi-Unit properties typically receive and pay a single bill per utility for an entire property. They contract with Conservice to split the bill between residents. As a billing manager at Conservice, you will prepare timely and accurate billing statements to residents to ensure that properties get reimbursed for the expense and residents pay a fair portion of the utility bills, while helping them achieve their strategic goals.  

Primary responsibilities in the position revolve around managing our client’s Billing needs.  This could consist of any one of the following items: 

• →Working with clients to achieve mutually beneficial Billing solutions
• →Using custom software to calculate utility bills for each resident or tenant
• →Utilize Excel to work through various problems that might arise in Billing
• →Maintain excellent customer service skills when handling client questions
• →Continuously look for ways to problem solve and increase personal productivity as well as that of the team

Because this position has constant contact with our clients and has a very high potential, we believe that our team members should exhibit some of our highest standards of excellence.  Some of these qualities include, but are not limited to: 

• Attention to detail, specifically working to maintain top accuracy and timeliness metrics
• Great attitude and a willingness to learn in-house software
• Proficiency in Google Suites and Excel.  Remote connections, Zoom/Google Meets
• Ability to self-manage and take initiative to complete work in a timely manner
• Manage client needs as well as team needs for managing workload
• Excellent organization and time management skills
• Able to communicate effectively with clients either by phone or email
• Quick learner and ability to manage stressful situations
• Ability to solve problems and research information

• 2+ years working in an office environment and/or working directly with clients
• Proficient knowledge of Excel
• High school diploma or equivalent