Development Operations Manager

• Minimum of three years’ experience within non-profit fundraising data or data analytics, report design and creation, and data administration (with museum, non-profit or cultural institution experience preferred).
• Experience working with CRM systems; Tessitura experience strongly preferred.
• Bachelor’s degree or equivalent professional experience.
• Expert in MS Excel, proficient in Microsoft Office suite.
• Experience in writing SOPs.
• Ability to work and deliver to tight deadlines. 

The Development Operations Manager provides reporting and analytical needs of the Development department, developing and implementing strategies to maximize the software capabilities, allowing the Development team to make data-informed fundraising decisions. Emphasizing efficiency, this role proactively provides data analysis and reporting, ensures data accuracy, develops efficient workflows, provides documentation support and best practices for donor and membership information management. 

Key responsibilities encompass optimizing the Development team’s administrative use of Tessitura, which is The Museum’s chosen CRM system, managing donation entry and acknowledgement processes; creating regular and ad hoc reports to The Museum’s Development department. The Fundraising Analytics Manager must be highly analytical and detail-oriented, and preferably have a solid understanding of fundraising and / or membership fundamentals. This is a full-time, regular position that reports directly to the CRM Senior Manager.

• Assist coordinate fundraising materials and donor communications, such as acknowledgments, appeals, proposals, and invitations.

• Collaborate with the Chief Development Officer and other Senior Team members on fundraising initiatives.
• Provide cross-functional system support, training and related procedural materials for the Development team as needed.
• Anticipate and plan for the department’s future system-related needs.

• Maintain consistent and accurate entry of member and donor information in The Museum’s CRM system (Tessitura) including personal contact information, pledges and plans for developing and engaging prospective donors.
• Create and maintain membership and donor, mailing, and email lists for communications and fundraising campaigns.
• Develop, document, and maintain Standard Operating Procedures (SOPs).

• Oversee and process all donations in Tessitura, ensuring accurate gift entry and timely acknowledgements.
• Collaborate with the CDO and Finance to reconcile donations and produce monthly financial reports.
• Ensure compliance with organizational policies and financial procedures.

• Design and deliver regular and custom reports, and providing analytics and related commentary to support fundraising and membership strategy and decision-making.
• Establish and manage a process for report requests, proactively developing reports to meet evolving departmental needs.
• Analyze donor data and external information to identify prospective supporters.
• Build and maintain analytics dashboards.

• Maintain strict confidentiality of donor and organizational information.
• Work collaboratively across departments to ensure cohesive communication and workflows.
• Demonstrate strong interpersonal skills and commitment to the Museum’s mission.
• Serve as an active and engaged member of the assigned project groups.
• Perform other duties as assigned.

The Neon Museum illuminates the cultural essence of Las Vegas by sharing iconic signage, diverse collections, and stories that define its vibrant past, present, and future.

Our work ethic is underpinned by our four values:

The Neon Museum is an Equal Opportunity Employer that complies with the laws and regulations set forth under EEOC. As required by the Americans with Disabilities Act reasonable accommodations will be made for qualified individuals with disabilities to help perform the duties and tasks of this position. 

The Neon Museum is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Embracing the diversity of our community, and our workforce, is an important part of our values as an organization, as is striving to ensure equity and inclusion in all our practices.

Note: This job description in no way states or implies that these are the only duties to be performed by the employee in this position. Scheduled hours may change based on business needs. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

About The Neon Museum

The Neon Museum illuminates the cultural essence of Las Vegas by sharing iconic signage, diverse collections and stories that define its vibrant past, present and future. Our core values seek to create a sense of belonging for everyone; promote scholarship through its work and collaborations; offer fun engagement that reflects the spirit of Las Vegas; and demonstrate overall excellence. 

Founded in 1996, The Neon Museum achieved accreditation by the American Alliance of Museums (AAM) in 2021, the highest national honor for museums in the United States. Situated on a 2.27-acre campus, the Museum features:

The museum’s collection also includes 15 restored signs displayed as public art in downtown Las Vegas collectively known as The Las Vegas Boulevard Scenic Byway Project and additional pieces on loan to non-profits and government entities. Its ongoing initiatives encompass public education, outreach, research, and arts preservation.

Public and K-12 education, community outreach and engagement, research, and arts preservation represent a selection of our many ongoing projects. Welcoming 200,000-plus visitors annually, the Museum has received numerous national accolades and extensive recognition as a Las Vegas treasure. We aim to provide a collaborative work environment that allows everyone to thrive, acknowledging that every team member in the organization plays an essential part in providing our guests with exceptional experience.