Casual Duty Manager

Interviews likely Tuesday 27th October

When on shift, the Duty Manager will be the public face of Contact, delivering excellent customer service and ensuring the welfare of all building occupants, as well as overseeing the smooth running of the building.

Contact is a large venue with multiple spaces across four floors. Many elements of the duty management work will be physical in nature and involve manual handling.

• Whilst on shift, you will be the Duty Manager for the building and will take lead responsibility for ensuring the safety and security of the building and the public.

• Be responsible for the key-holding, opening and locking up procedures, setting of alarms, walking all fire routes, security check duties and the safekeeping of equipment.

• Be the trained First Aider on site, responding immediately to any incidents and follow the correct procedures including writing up incident & accident forms.

• Be the main point of contact for the organisation with the fire authorities and the police in the absence of the Deputy Audiences Manager or Buildings and Operations Manager.

• Take lead responsibility for the building and its occupants in the event of an emergency and be responsible for ensuring the correct emergency and evacuation procedures for the building are followed.

• To manage the Event Hosts on shift & to ensure that at all times they deliver the very best in customer service.

• Liaise with and induct visitors and clients ensuring that they are adequately cared for and are aware of the building’s facilities and regulations, including COVID-Secure measures.

• Deal with all matters raised by members of the general public visiting the building and follow the correct procedure if complaints are received.

• To assist with the delivery of commercial events and hires. Including corporate hospitality & private functions.

• To Duty Manage and help facilitate the successful delivery of any events within the building or at offsite venues

• Produce comprehensive Day Reports, Event Reports & Show Reports

• To manage space set up ready for rehearsals, hires and internal meetings. (You will receive lift and shift training as you will be expected to move tables and chairs on a regular basis).

• Assist with the management of confectionary and merchandise stock and sales

• Assist the Deputy Audiences Manager with last minute rota changes and finding Event Host cover

• Keep up to date with developments within the arts and youth culture.

• Undertake any other duties that may reasonably be required in connection with the position.

• Represent Contact at external events as required.

• Establish and maintain good working relationships with all Contact’s partner organisations.

• Get involved with creative work being presented by Contact by attending workshops, read-throughs, rehearsals and performances on a regular basis.

• Follow Contact’s Health & Safety procedures, undertaking duties as required and ensure reasonable care is taken to maintain a healthy and safe place for public and staff.

• Actively commit to Contact’s Equal Opportunities policy and Contact’s Safeguarding of Young People policy.

• Actively commit to Contact’s anti-racism working practices.

• Manage all personal data in line with the General Data Protection Regulations, using the Spektrix database as directed.

• Provide inspirational and supportive leadership for your direct reports & team, ensuring they remain highly motivated and empowered to develop their roles.

• Previous experience of working in a public facing role and a passion to deliver great customer service

• Previous management experience

• Hold a First Aid at Work Qualification

• Experience of working within a creative organisation and/or charity

• Available to work around Christmas period