Customer Support Analyst

United States·Tallahasseemid

OtherCustomer Support Analyst

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Quick Summary

Key Responsibilities

Provide Tier 1 and 2 support for software and hardware issues. Offer technical advice, guidance, and informal training to customers.

Technical Tools

OtherCustomer Support Analyst

Since 1990, Cook Systems—a certified veteran-owned IT consulting firm—has been helping businesses and professionals grow through innovation, integrity, and investment in people. We partner with Fortune 500 enterprises and high-growth companies alike to deliver agile technology solutions, AI-driven talent strategies, and our signature FastTrack program that develops the next generation of tech talent.

At Cook, you’ll find a culture that values excellence, creativity, and accountability. We believe in opportunity backed by trust—and in building careers that last. Check out what our team members have to say on our Glassdoor page, and discover why Cook Systems is where meaningful careers take off!

Responsibilities

~1 min read

→Provide Tier 1 and 2 support for software and hardware issues.
→Offer technical advice, guidance, and informal training to customers.
→Troubleshoot and restore routine technical service and equipment problems.
→Analyze, identify, and diagnose faults and symptoms using established processes.
→Perform root cause analysis and develop checklists for typical problems.
→Recommend procedures and controls for problem prevention.
→Maintain and update knowledge and call tracking databases.
→Collaborate with team members and assist others with calls.

Bachelor’s Degree in Computer Science, Information Systems, or related field, or equivalent work experience.
A minimum of 2 years of IT work experience with working knowledge of basic to moderately complex hardware and software products.
Strong problem-solving and troubleshooting skills.
Ability to work effectively in a team setting.
Experience providing Tier 1 and Tier 2 support for medium to high complexity issues.

#Ll-Onsite

What We Offer

~2 min read

At Cook Systems, we don’t just offer jobs—we build futures. Our people are at the heart of everything we do, and we’re committed to supporting you with benefits that deliver real security, flexibility, and growth from day one.

✓Your Health, Your Way: Choose from two comprehensive medical plans through Blue Cross Blue Shield, with dental and vision coverage included. With access to one of the nation’s largest provider networks, you’ll have quality care wherever life takes you.

✓Peace of Mind: Protect what matters most with life, critical illness, and accident insurance through Unum—because your family’s security matters.

✓Flexibility for Life: Plan ahead and save with a Flexible Spending Account and Daycare FSA through Navia, helping you manage healthcare and dependent-care expenses your way.

✓Extra Protection When You Need It: Our Health Gap Insurance through Sun Life helps cover unexpected costs, so you’re never caught off guard.

✓Your Future Starts Now: Build your future with our 401(k) plan through The Standard. You’re eligible after just six months—because long-term success deserves a strong foundation.