Associate Operations Systems Analyst

• Input, manage, coordinate, and facilitate all tenant service request projects in Yardi Facility Manager, monitoring for accuracy.
• Assist with maintenance and upgrades.
• Provide support to users with questions or problems.
• Facilitate requests from Chief Building Technicians including but not limited to adjusting maintenance schedules, updating asset information, and changing and/or modifying Building Technician access to Yardi Facility Manager.
• Maintain team project calendar to include maintenance schedule, projects, after-hours teams and on-call schedule updates.
• Prioritize services requested and align workload of external and internal resources, including adjusting and redirecting as needed.
• Manage the customer experience and deliver the highest level of customer service throughout execution of service request projects.
• Maintain positive communication and exceptional follow-up with building tenants, vendors, contractors, and internal contacts.
• Ensure timely completion and proper close-out of tickets, ensuring they meet company standards/specifications.

• Prepare, deliver and analyze reporting related to property management efficiency and financials.
• Prepare and analyze report queries requests from Property Management and Operations teams (including Chief Building Techs).
• Assist with budget preparation for facility systems Operations and Maintenance (O&M) budget lines.
• Assist with required government reports for Facility Systems.
• Perform market research, identify trends in tenant needs, and recommend opportunities for greater efficiency.

• Identify new vendors and building services to improve the portfolio.
• Coordinate and monitor access for subcontractors performing maintenance or repair work.
• Work closely with Project Engineering team, providing support with project proposals, coordinating escorts, outages, and required documentation.

• Support the Facility Security Program as needed.
• Includes but is not limited to process initiation and scheduling, visitor requests, briefing coordination, visitor administration, escort services, travel requests, file maintenance, etc.
• Effectively communicate with internal Assistant Facility Security Officer (AFSO) and Facility Security Officer (FSO) as well as the USG customer

QUALIFICATIONS:

• High school diploma or equivalent required. 

• N/A

• 1-3 years of professional project management-based experience and experience with Government procedures and policies.

• Minimum of four years experience in Computerized Maintenance Management Systems (CMMS), Yardi Facility Manager preferred.

• Proficiency in Microsoft Office and Windows Suite (Word, Excel, Outlook, etc).

• Ability to easily adapt to new and changing technology platforms.

• Ability to work independently and interact across an organization with minimal supervision.

• Demonstrate a high degree of organization, planning, judgment & time management.
• Exceptional interpersonal and customer service abilities.
• Solid analytical and problem-solving skills to analyze potential impacts and translate research information into viable recommendations for action.
• Ability to prepare and manage projects, bids, and invoices.
• Posses good organizational skills and be detail oriented.
• Maintain a professional demeanor.
• Required to carry and maintain appropriate Government credentials.

Pay Range: $58,000 - $80,000

CDP proudly offers to all employees working a minimum of 30 hours per week market-leading health benefits including medical, dental, vision and prescription, etc.