Billing & Revenue Specialist

• →Partner with Cordance accounting and revenue teams to ensure invoices are generated accurately and delivered to the correct customer contacts 

• →Identify and resolve billing discrepancies, invoicing errors, and customer account issues in collaboration with accounting and customer-facing teams 

• →Coordinate purchase order (PO) collection, validation, and acceptance processes to support timely invoicing and revenue collection 

ARR & Revenue Reporting Management 

• →Lead monthly ARR and revenue review processes across consolidated business units 

• →Analyze revenue reporting discrepancies, data inconsistencies, and long-standing reconciliation issues impacting reporting accuracy 

• →Partner with finance and accounting teams to improve revenue visibility, forecasting accuracy, and reporting consistency 

• →Support leadership with operational analysis related to recurring revenue performance and billing trends 

Usage-Based Billing Management 

• →Manage GMV and usage-based billing processes to ensure accurate customer billing and revenue reporting 

• →Oversee monthly billing file generation and validation processes for upload into NetSuite and other financial systems 

• →Coordinate with accounting teams to ensure usage-based pricing is invoiced accurately and on schedule 

• →Manage third-party vendor relationships including credit card residual payments, vendor commissions, and other usage-based revenue programs 

• →Monitor vendor payment structures, reconciliation processes, and commission reporting to ensure operational accuracy 

Quote-to-Cash (QTC) Process Management 

• →In partnership with Cordance, maintain and update SKU structures, product descriptions, and pricing details within order management systems 

• →Serve as the primary operational point of contact for Quote-to-Cash (QTC) processes across Commerce-linked business units 

• →Streamline hardware SKU management and improve standardization across ordering and billing workflows 

• →Develop use case documentation and operational guidance for sales teams to ensure accurate SKU selection and order creation 

• →Collaborate cross-functionally to improve order accuracy, billing efficiency, and operational scalability throughout the customer lifecycle 

Order Administration & Cross-Functional Coordination 

• →Oversee order administration processes related to customer expansion orders for software and hardware solutions 

• →Partner closely with the Operations Manager to coordinate operational execution for RMAs, replacement hardware, and supply fulfillment 

• →Ensure operational handoffs between sales, billing, accounting, and fulfillment teams are accurate and efficient 

• →Support customers and internal teams with billing inquiries, order-related escalations, and operational issue resolution 

Required Qualifications 

• →5+ years of experience in billing operations, revenue operations, finance operations, or order-to-cash management 

• →Experience coordinating invoicing, purchase orders, and customer billing processes in a multi-entity or multi-business-unit environment 

• →Strong understanding of recurring revenue models, ARR tracking, and usage-based billing operations 

• →Hands-on experience working with ERP, accounting, or billing systems such as NetSuite or similar platforms 

• →Experience managing SKU structures, pricing configurations, and operational order workflows 

• →Strong analytical, organizational, and problem-solving skills with attention to operational and financial accuracy 

• →Ability to manage multiple operational initiatives and cross-functional dependencies simultaneously 

• →Excellent communication and stakeholder management skills across finance, sales, operations, and customer-facing teams 

Preferred Qualifications 

• →Experience in SaaS, technology, hardware, ecommerce, or payments-related industries 

• →Familiarity with Quote-to-Cash (QTC) and Order-to-Cash operational frameworks 

• →Experience supporting usage-based pricing or transaction-based billing models 

• →Experience working with third-party vendors, commissions, and revenue-sharing programs 

• →Knowledge of financial reporting processes and operational revenue reconciliation 

Work Environment 

• →Fully remote role with regular interaction with accounting, finance, sales, customer success, and operations teams 

• →Occasional travel for team collaboration or operational planning sessions may be required 
• →Fast-paced operational environment focused on scalability, process improvement, and execution