Customer Experience Associate - Bilingual

As one of the fastest-growing and most exciting brands in the industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. For more than 25 years, our vision has been anchored by the belief that delivering superior collision repair service is about People First. Welcome to Crash Champions. We Champion People. 

Shift: Monday–Friday, 10:30 AM–7:00 PM CST

Saturday: 8:00 AM–12:00 PM CST (rotating; subject to business needs)

Base Compensation: $18.00 per hour + Performance Incentives: This role includes eligibility for monthly performance-based bonuses of up to $400, tied to key operational and customer experience metrics.

• High school diploma or GED required
• Minimum of 1 year of experience in a high-volume call center environment
• Strong verbal and written communication skills
• Demonstrated empathy and active listening skills
• Ability to multitask and manage competing priorities in a fast-paced environment
• Strong attention to detail and accuracy
• Excellent time management and organizational skills
• Self-motivated with a strong work ethic and ability to learn quickly
• Reliable modem and high-speed internet meeting minimum requirements
• Ability to navigate and multitask across multiple systems, including CRM software
• Fluent in Spanish and English required