RETAIL - FRONT-END LEADER

MICRO CENTER is the nation’s leading computer and electronic device big box retailer! Our technology superstore has an industry-leading 40,000+ selection of premier computer products and the most knowledgeable staff in the business.

We are currently seeking self-motivated, hard-working RETAIL CUSTOMER SERVICE - FRONT END SUPERVISOR. If you have a passion for computers & electronics, Micro Center is the place for you! It is Micro Center’s core promise to take care of our associates and customers. We have established industry leading COVID-19 health and safety standards for our locations nationwide to ensure the continued health both of our associates and customers.

• →Ensure that operational policies and procedures are being properly carried out at the store level and customer satisfaction standards are being met within the department
• →Participate in front end staffing, training and scheduling activities to ensure competent associates are hired to properly service our customers; communicate any issues to operations management
• →Provide regular coaching and feedback to associates in regard to customer satisfaction and appropriate sales presentation to ensure desired operations results and metrics are understood and being met
• →Oversee the execution of ad set and visual merchandising standards within the department
• →Lead all freight flow and merchandise processing within the department, including regular cycle counts and tracking of company assets through inventory control and loss prevention best practices
• →Ensure that all store office functions (including cash handling, store deposit paperwork, etc.) are being completed accurately and in a timely manner
• →Participate in open and close procedures
• →Serve as floor leader or manager-in-charge during absence of store managers
• →Support store operations by maintaining loss prevention awareness and helping to prepare for physical inventory
• →Partner with senior management and/or Regional HR Manager when needed to ensure human resource issues are handled in accordance with guidelines
• →Perform other duties and tasks as assigned

• High school diploma or equivalent required with proficiency in Microsoft Office
• Experience in retail operations, cash handling, loss prevention, inventory control and merchandising
• Two or more years of experience in a big-box retail environment with direct accountability for achieving customer service targets, preferably in a lead or supervisory role
• Professional appearance and demeanor with the ability to handle multiple customers and priorities at once
• Ability to execute corporate initiatives and drive world-class customer experiences
• Physical requirements: lift up to 50 lbs., stand for prolonged periods of time
• Shifts include hours before and after the store is open to the public and may also include mornings, nights, weekends and holidays