Implementation Associate

You will own the execution of enterprise pharmaceutical client implementations end-to-end. To ensure successful project delivery, you will hold internal and external stakeholders accountable, protect scope with conviction, and project confidence to client teams even when things are hard.

You will join a high-performing Client Solutions team with a strong track record and a clear standard of excellence. We do meaningful work supporting patients with rare and serious diseases, in a collaborative environment where strong operators are recognized and given room to grow.

• →Own day-to-day project management across multiple concurrent enterprise implementations, from kickoff through go-live and post-live stabilization
• →Confirm progress with internal teams (Customer Engineers, Product, Client Engagement) directly: verify true status, dig in to understand true progress, surface blockers early, and escalate when needed
• →Lead client-facing meetings, send clear and structured updates, and build trusted relationships with platform champions and executive stakeholders
• →Recognize dependencies, flag deviations early, and drive forward creative solutions when the path forward isn’t obvious. Provide pushback in a way that preserves the relationship and keeps the project on track.
• →Develop hands-on expertise in the Courier Health platform — configuring workflows, profiles, and custom attributes, and partnering with Customer Engineers on data mapping and technical specs
• →Document implementation decisions, configurations, and requirements thoroughly, and contribute to internal playbooks and templates that make the whole team better

• 2–4 years of experience in implementation, technical project management, or client-facing SaaS, ideally in a complex, multi-stakeholder environment
• A track record of confirming progress, not just chasing it; you know what done actually looks like
• Comfortable presenting to and managing senior client stakeholders
• Strong written communication — your updates, recaps, and trackers are clear, structured, and trusted
• Technical aptitude: you're not an engineer, but you can understand data models, system configurations, and how platforms work under the hood
• Experience navigating and holding delivery boundaries. You know how to say no in a way that preserves the relationship and centers the success of the project
• Healthcare, life sciences, or specialty pharma experience is a plus; genuine curiosity about the space is a must
• Proficiency with project management tools and JIRA; experience with Smartsheet, Notion, or similar platforms is a bonus