Manager, Business Services

This position manages and coordinates general office activities, including office administration and staff; ensures the accuracy and efficiency of all sales records and documents; and assists customers with sales and service questions and issues.

• →Manage daily administrative operations of the department including establishing work priorities, scheduling workforce, administering attendance policies, resolving problems, etc.
• →Maintain and oversee sale day process and flow according to company policies.
• →Develop and implement training methods to ensure all employees have essential job skills.
• →Maximize office productivity through proficient use of appropriate software applications, and research and develop resources that create a timely and efficient workflow.
• →Maintain and develop office staff by recruiting, selecting, orienting, training and supervising employees, and by providing educational opportunities. Counsel and discipline employees as necessary. Plan, monitor and evaluate job performance, and conduct performance appraisals.
• →Analyze and organize office operations and procedures such as approval of payroll time for office staff, filing systems, requisition of supplies, and other clerical services.
• →Plan office layout, develop office budget, schedule expenditures, analyze variances and initiate cost reduction. Prepare activity and sales reports for management upon request.
• →Formulate procedures for systematic retention, protection, retrieval, transfer, and disposal of records. Supervise the servicing of office equipment and the ordering of office supplies.
• →Maintain and monitor systems to process customer transactions according to established guidelines. Monitor and keep current with Department of Motor Vehicle laws and regulations.
• →Coordinate activities of various clerical departments and employees and interact with other departments as necessary to ensure high quality of service to customers.
• →Interact and coordinate with corporate when new procedures are needed, develop and implement improvements in methods and systems to ensure smooth flow of work and customers' satisfaction.
• →Interact and coordinate with corporate to develop and administer proper procedures for floor plan payments.
• →Ensure that all customer payments are processed on day of receipt for timely deposit.
• →Work closely with Accounting and MFS Collections departments regarding customer payments and monitoring Working Cash Reports.
• →Ensure all cash receipts are handled in accordance with IRS 8300 procedures.
• →Administer and supervise all title processing for operating location transactions.
• →Assist customers and employees in solving sales related issues.
• →Actively work with other departments to create strong relationships and increase efficiencies.
• →Supervise dealer registration office to ensure quality service to customers.
• →Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Work in cooperation with safety leadership in support of all safety activities aligned with Safety Excellence. 
• →Review work volumes, plan and continuously monitor staffing levels to ensure efficiency, quality work product, and effective customer service; review departmental performance against key performance indicators and metrics and develop and execute strategies for improvement. 
• →Effectively leads the team at the location by setting an example in behavior, championing Cox/Manheim values and ensuring that all employees are treated with respect.
• →Enforce all company policies and procedures related to employee and customer conduct.
• →Partner with various market level support teams (i.e. Finance, HR, MFS, Recon, Safety, Security, Sales) to ensure effective and efficient operational processes that align with company objectives and strategies and high quality customer service and support.
• →Perform other duties as assigned by manager or supervisor.
• →Physical Demands: Ability to sit or stand for prolonged periods of time. Vision abilities required include close, distance, color, and depth perception.
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Equivalent combination of education and work-related experience

• • High School Diploma and 11 years of relevant experience in related field. or Bachelor’s Degree and 7 years of relevant experience in a related field and 1 year of experience in a leadership role or Master’s Degree and 5 years of relevant experience in related field or Ph.D and 2 years of relevant experience in related field.3 years auction industry experience required.
• 1 - 3 years office management or supervisory experience required.
• Strong communication and interaction skills required.
• Effective management, customer service, and organizational skills required.
• Comprehensive knowledge of title & DMV laws and regulations required.
• Documentation and Data Entry
• Client Servicing Focus
• Good computer and software knowledge essential, including AS400.
• High School Diploma or equivalent required. BA / BS is a plus.
• Ability to handle multiple tasks at one time.
• Knowledge of Microsoft Office, including Microsoft Word, Excel, and Outlook  software

Fast-paced, close quarters. Occasional exposure to fumes, odors and weather conditions.