Fulfilment Center Clerk, Returns

At Cozey, we’re not just selling furniture; we’re striving to enhance the living spaces of our customers across Canada & the United States. Our vision is straightforward — to become the world’s leading furniture company. We value data, learning, and adaptability, ensuring that our operations are as dynamic as the market we operate in. We believe in providing a platform where ideas are heard, respected, and implemented, and where every team member is a key player in our journey. 

• →Receive, unload, and inspect returned furniture to ensure accuracy and compliance with quality standards. 
• →Process returns through inspection, restocking, and product disposition (BIS, refurbish, donate, or dispose) following established procedures. 
• →Accurately document return outcomes and flag quality or product issues to the appropriate teams. 
• →Assist with organizing inventory, storage optimization, and maintaining accurate stock records. 
• →Maintain a clean, safe, and organized returns workspace at all times. 
• →Support order preparation when needed (picking, labeling, staging). 
• →Collaborate with Warehouse Operators, Logistics, and Customer Happiness teams to resolve return-related issues. 
• →Follow SOPs and contribute suggestions for process improvements and efficiency. 
• →Perform other related warehouse and fulfilment tasks as required. 

• 1–2+ years of experience in a warehouse, distribution center, or logistics environment. 
• Ability to work physically for extended periods (standing, lifting up to 49 lbs / 22 kg, working in variable temperatures). 
• Strong attention to detail and ability to follow multi-step processes consistently. 
• Comfort working with inspections, quality checks, and basic documentation. 
• High school diploma or equivalent. 
• Experience in quality control, returns processing, or furniture handling is a plus. 
• Experience in small teams or start-up environments is a plus.