Retail Store Ambassador

Canada·Montréalmid

RetailStore Manager

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Quick Summary

Overview

About Cozey At Cozey, we’re not just selling furniture; we’re striving to enhance the living spaces of our customers across Canada & the United States.

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RetailStore Manager

At Cozey, we’re not just selling furniture; we’re striving to enhance the living spaces of our customers across Canada & the United States. Our vision is straightforward - to become the world’s leading furniture company. We value data, learning, and adaptability, ensuring that our operations are as dynamic as the market we operate in. We believe in providing a platform where ideas are heard, respected, and implemented, and where every team member is a key player in our journey.

Our Montreal flagship on Sainte-Catherine Street West is looking for customer-focused Retail Store Ambassador to join the rapidly expanding Cozey team on a part-time or full-time basis. As a Retail Ambassador, you will be responsible for delivering excellent customer service by understanding customers' needs, providing furniture and design guidance, and maintaining the store's visual merchandising, cleanliness, and organization. We are seeking an enthusiastic, service-driven individual who is excited to be part of a growing Canadian furniture start-up with very ambitious goals.

Responsibilities

~1 min read

→Greet and assist customers, providing furniture and design consultation as needed.
→Build rapport with potential customers based on our core value of customer obsession.
→Manage customer needs and resolve any issues in a timely and professional manner.
→Ensure the store's visual merchandising, including displays, layouts, and overall design, is well maintained and aligned with the intended aesthetic vision.
→Ensure the store meets Cozey standards for cleanliness, organization, and upkeep at all times.
→Get to know our products in depth, including the features, benefits, and unique selling points of each item.
→Participate in ongoing training sessions to stay up to date on new products, sales techniques, and company policies.
→Work as a team to achieve sales and KPI goals.
→Collect customer information, create draft orders, and ensure customer follow-ups are done promptly.

1 to 2 years of experience in retail sales or customer service.
Excellent customer service skills with a friendly and approachable demeanour.
Strong communication skills, both verbal and written.
Ability to work in a fast-paced environment and adapt to changing priorities.
Attention to detail and the ability to maintain a well-organized and clean work environment.
Flexible availability, including evenings, weekends, and holidays.
Ready for some heavy lifting (up to 50 lbs / 23 kg) when reorganizing the store, and able to stand for several hours at a time.
Experience and/or interest in furniture, home décor, or lifestyle retail is an asset.