OPERATIONS MANAGER 2ND SHIFT (Fort Wayne, IN)

Under the direction of the Vice President of Operations, this position is responsible for day to day operation of services to client accounts. Responsible for the planning and operations of business area, ensuring consistent quality customer service is always provided to the client. Manages the Supervisors and staff. Facilitates the staffing and assignments for business area.

Daily job responsibilities/functions to include, but not limited to:

• Facilitate new business
• Manage business contracts
• Manage staffing requirements
• Manage projects from inception to completion
• Recommends and takes action to direct the analysis and solutions of problems
• Follow-up on customer inquiries and questions
• Establish and maintain good relationship with clients
• Maintain open communication with clients, employees and subcontractors
• Ensure adherence to company standards and quality
• Complete all paperwork
• Prioritize projects
• Schedule client assignments
• Exercise good judgment when negotiating new business

• Good planning and organization skills
• Good communication skills, both written and oral
• Good interpersonal skills
• Good customer service skills
• Ability to prioritize multiple tasks
• Good time management skills
• Ability to exercise good judgment and decision making
• Ability to work independently
• Good reasoning and problem solving skills
• Good leadership and motivational skills
• Ability to adhere to company policies and guidelines
• Good computer skills
• Good conflict resolution skills
• Good math skills
• Attention to detail

• Valid Driver’s License
• Clean Driving Record and able to pass Insurance Eligibility Criteria
• Acceptable Criminal Background Check
• 3-5 years of Operations Management experience
• 3-5 years of supervisory experience and 2-3 years of management experience or BA Business Management and 2 years of applicable experience

This work requires routine walking, standing, bending, climbing, carrying items weighing up to thirty pounds and working in inclement weather.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Work Location: In person

Quality Work, Responsive Service, and a Commitment to People.

This is a full time position