Product Operations Manager (Temp position)

Credible is a leading U.S. consumer finance marketplace, transforming the way consumers access and compare financial products. We operate at a consumer and enterprise level. On the consumer side, we help millions of people make smarter financial decisions by comparing personalized, pre-qualified offers across student loans, personal loans, mortgages, credit cards, and insurance — all without impacting their credit score. On the enterprise side, we power financial product comparison and distribution through deep integrations and partnerships with lenders, insurance carriers, and financial institutions, as well as providing marketplace technology and capabilities to third-party partners and distribution channels.

Credible is looking for a user-centric, data-driven, results-oriented Product Operations Manager to join our team to help us build a best-in-class operations experience for our organization. This is a great opportunity for you to join a growth-stage company and play a critical role in scaling our marketplace.

Please note this is a temporary position.

• →Own and execute important aspects of the roadmap for building a best-in-class operations experience, positioning Credible as a highly efficient and scalable financial marketplace
• →Work with our operations team to systematically identify and prioritize opportunities to improve operational efficiency through development of internal tools and technology
• →Balance delivering short-term improvements to existing tools with driving the development of long-term revenue generating priorities
• →Focus on workflow and backend improvements to increase operational efficiency and drive conversion
• →Collaborate with our cross-vertical Product Management team to ensure rigorous systems design and balance UX with operations and systems needs
• →Work with our lending partners to continuously optimize our marketplace integrations according to their needs
• →Translate technical requirements from engineers or 3rd party APIs into digestible product workflows that can be leveraged during the design process
• →Develop testing strategies and think through edge case scenarios for all features

• →Exceptional problem solving and communication skills
• →Strong project management skills, and ability to own a roadmap end-to-end
• →Ability to use research, data, experience, and product instincts to identify the most impactful areas 
• →Ability to understand how elements of complex systems interact and work collaboratively with engineers to evaluate cost/benefit tradeoffs of different approaches

• 4+ years of experience in Product Management or Product Operations working on consumer Internet or SaaS products, with a focus on internal or external customer experience
• Bachelor's or Master's Degree
• Experience with at least one of the following:
• Loan origination software
• Insurance technology
• Developing tools to manage complex customer or operational workflows
• Experience working closely with product designers, managers and/or technical teams, such as software engineers, from concept through to execution
• Experience working with internal stakeholders such as customer support and operations teams is ideal

• Passion for creating exceptional user experiences that address real user needs
• Strong problem solving skills with an ability to simplify the complex
• Love optimizing workflows and processes; constantly looking for better ways to do things
• Thrive on collaboration with other teams to accomplish shared goals
• Resourceful and mindful; you move fast but don't break things
• Possess a build-measure-learn iterative mindset

Credible is open to hiring candidates in the following locations: Arizona, California, Maryland, Massachusetts, Nevada, New Jersey, New York, North Carolina, Oregon, Pennsylvania, Texas

This role is budgeted at $50-$60 per hour.