Account Solutions Representative

Credit Acceptance is proud to be an award-winning company recognized both locally and nationally across multiple workplace categories. Our world-class culture is shaped by dedicated team members who are driven to succeed as professionals individually and together as a team. Backed by a strong product, exceptional people, and a stable financial foundation, we’ve grown into a leading provider of used and new car financing across the country.

Our Collections team works with our consumers to promote great service and encourage them to bring their accounts current through inbound and outbound calls.  Collections is a great place to start or grow your career and here are just a few of the reasons why:

• Compensation structure designed to pay above market which includes a competitive hourly rate plus uncapped monthly bonus potential.
• Paid Time Off, Holiday pay, quarterly profit sharing, and benefits that begin on your first day!
• Flexible scheduling that allows you to pick your own hours on your assigned flex days.
• 98% of our Collections leadership team was promoted from within and we have had many other Collectors use the skills they gained to transition to other roles within the company.
• Training on your first day and beyond! Foundational training during your first 3 weeks plus continuous learning through one on one coaching, online courses, and even leadership development.
• A listening culture that gives every team member a voice. Our leadership team has an open door policy and you have the opportunity to share your ideas and feedback through multiple channels including CEO and Department Town Halls, round tables, and many others!
• Great Place to Work culture that includes a relaxed work environment, allocated hours for having fun, and recognition programs for new hires, top performers, birthdays, milestone anniversaries, shout outs, awards, and ongoing contests!
• Work perks including discounts for physical fitness, restaurants, travel, technology, shopping, and much more!
• An opportunity to participate in company initiatives outside of your work including Social, Community Service, and Diversity & Inclusion committees.

• The estimated average bonus target for this position is around $700/month.
• Paid bi-weekly
• Annual hourly pay increases based on your performance

• Mandatory 5 week virtual training Monday through Friday 8am – 5pm EST starting on 11/09/2026

*Schedule choices below are listed in Eastern Standard Time (EST)

You change lives by helping to keep the customer on the road to a better financial future. Your role as an Account Solutions Representative is to:

• Create solutions to assist the customer from becoming further past due and get them current, where possible 
• Create a solution to assist the customer to cancel or stop vehicle repossession
• Handle Phone Calls: You will spend a vast majority of your time signed on to our phone system to handle customer phone calls (inbound and outbound)

You help these customers by:

• Consistently, efficiently, and lawfully contacting customers who are behind on their auto loan payments
• Professionally and respectfully working with customers to help them bring and keep their account current
• Ensuring the information that we depend on to contact the customer is up to date
• Leveraging our call model to assist in setting up promises that help to bring the customers’ account current and/or cancel repossessions based on their specific situation
• Supporting additional customer service requests

Must have:

• High School Diploma
• High speed internet connection with a minimum of 15mbps download speed

Nice to have:

• Previous customer service and/or collection experience in call center environment
• Experience in the finance or automotive industry
• Experience in any position where you had to demonstrate excellent customer support or persuasive skills

• Credit Acceptance is an award-winning workplace having been on Fortune’s Top 100 Workplaces list 10 of the last 11 years!
• We offer a great work environment, awesome Team Members, competitive benefits, progressive career opportunities, and we work hard to ensure every Team Member is empowered to work to their fullest potential
• We are an indirect auto finance company who has been in business for over 50 years!
• We offer automobile dealers auto finance programs to help them sell vehicles to consumers, regardless if they have bad or no credit

#LI-Remote #zip #INDSERLP

To be successful in this role, Team Members need to be:

• Positive by maintaining resiliency and focusing on solutions
• Respectful by collaborating and actively listening
• Insightful by cultivating innovation, accumulating business and role specific knowledge, demonstrating self-awareness and making quality decisions
• Direct by effectively communicating and conveying courage
• Earnest by taking accountability, applying feedback and effectively planning and priority setting

• Remain compliant with our policies processes and legal guidelines
• All other duties as assigned
• Attendance as required by department