Sales Enablement Education Specialist

Credit Acceptance is proud to be an award-winning company recognized both locally and nationally across multiple workplace categories. Our world-class culture is shaped by dedicated team members who are driven to succeed as professionals individually and together as a team. Backed by a strong product, exceptional people, and a stable financial foundation, we’ve grown into a leading provider of used and new car financing across the country.

Our Support teams work with multiple departments in a dynamic environment that promotes flexibility and autonomy, while offering the opportunity to collaborate with a diverse group of professionals. We work to comply with our company standards, exceed customer expectations, and drive our Great Place to Work culture. We deliver high-quality services aligned to business needs, driving innovative improvements that support our company strategy and modern operating principles.

• Support the development and execution of ongoing Sales education and readiness programs for field sellers, leaders, and specialized Sales roles. 

• Translate business priorities and changes into clear, practical education, discussion guides, job aids, coaching support, and field-ready resources. 

• Reinforce role-specific selling behaviors, dealer conversation expectations, process execution, and adoption of new tools and programs. 

• Support regional forums, best-practice sharing, and reinforcement activities that improve consistency across Sales. 

• Support readiness for product launches, process changes, Sales plays, pilots, and go-to-market initiatives. 

• Develop reinforcement plans, coaching guidance, talking points, and role-specific direction that support successful field execution. 

• Gather and share field feedback to improve clarity, adoption, positioning, and execution. 

• Help reinforce key behaviors over time to support sustained adoption and performance. 

• Partner with Sales Enablement, Sales Leadership, GTM Strategy, Product, Marketing, Analytics, Training & Development, and other teams to support aligned education and readiness efforts. 

• Work with subject matter experts and content owners to validate information and ensure education resources are accurate and practical. 

• Partner with the Sales Enablement Content Specialist to identify content gaps, clarify field needs, and improve usability of Sales resources. 

• Collaborate with Training & Development on learning standards, reinforcement strategies, and instructional practices where appropriate. 

• Use field feedback, engagement insights, and business needs to improve Sales education and readiness resources. 

• Evaluate whether education and reinforcement efforts are supporting intended behaviors and execution expectations. 

• Recommend improvements that simplify the learner experience and increase field adoption. 

• Bachelor’s degree in Business, Communications, Education, Learning & Development, Marketing, or a related field, or equivalent relevant experience. 

• At least three years of experience in Sales Enablement, Sales Education, Sales Operations, Training & Development, Communications, or a related field. 

• Experience developing Sales-facing, business-facing, or role-based education and readiness resources. 

• Strong communication, writing, facilitation, organization, and project management skills. 

• Ability to translate complex business information into clear, actionable guidance. 

• Ability to travel up to 25% based on business needs. 

• Experience supporting a field-based Sales organization. 

• Experience developing job aids, discussion guides, reinforcement tools, Sales play support, or role-based education materials. 

• Familiarity with adult learning principles, instructional design, sales methodologies, or reinforcement strategies. 

• Experience supporting product launches, go-to-market initiatives, pilots, or change efforts. 

• Familiarity with CRM, learning, enablement, or knowledge management platforms. 

To be successful in this role, Team Members need to be:

• Positive by maintaining resiliency and focusing on solutions
• Respectful by collaborating and actively listening
• Insightful by cultivating innovation, accumulating business and role specific knowledge, demonstrating self-awareness and making quality decisions
• Direct by effectively communicating and conveying courage
• Earnest by taking accountability, applying feedback and effectively planning and priority setting

• Remain compliant with our policies processes and legal guidelines
• All other duties as assigned
• Attendance as required by department