Collections Specialist

Collections Specialist (Onsite)
Fort Worth, TX
Monday–Friday | No Weekends | No Evenings
$17–$19/hour + Uncapped Bonus

Now Hiring for Our Next Training Class Starting July 6, 2026!

Credit Systems International, Inc. is hiring Collections Specialists to join our onsite team in Fort Worth. If you’re goal-driven, a strong communicator, and confident navigating customer conversations, this is a great opportunity to grow with a stable, team-focused company.

What You’ll Do

• Communicate with consumers regarding delinquent accounts via phone and digital channels
• Negotiate payment solutions and help resolve account balances
• Document all interactions accurately in the system
• Meet performance, productivity, and quality goals
• Follow FDCPA, FCRA, and company compliance standards

What We’re Looking For

• High School Diploma or equivalent
• Strong communication and negotiation skills
• Comfortable in a fast-paced, goal-oriented contact center environment
• Ability to handle a high volume of inbound and outbound interactions
• Basic computer skills + 35+ WPM typing
• Reliable attendance and professionalism
• Experience using AI tools or digital technologies in a customer service or collections environment is a plus

Success in this role includes:

• Handling objections and navigating difficult conversations with confidence
• Negotiating payment arrangements effectively
• Strong active listening and problem-solving skills
• Maintaining professionalism and empathy in challenging situations

Preferred (not required):

• Bilingual (Spanish/English)
• Customer service or collections experience

Pay & Benefits

• $17–$19/hour (based on experience)
• Uncapped monthly bonus
• Attendance bonuses
• Medical, Dental, Vision, Life Insurance
• 401(k)
• PTO + Holidays
• Casual dress & team-oriented environment

Apply today to be considered for our next onboarding class beginning July 6, 2026.