Client Interview Specialist

Are you passionate about providing empathetic and thorough client interviews, especially for those facing difficult living conditions?

Do you excel at transforming detailed client interactions into actionable data for impactful legal outcomes?

Can you navigate complex client scenarios with clarity and professionalism, while maintaining meticulous attention to detail?

Are you tech-savvy and comfortable using advanced tools and software to enhance client service delivery?

• Please do not reach out through our website's contact information (telephone, email, or web chat) or via direct messaging on any social media platform.

• →Client Intake Interviews: Conduct detailed intake interviews with clients facing habitability issues, ensuring all relevant details are captured thoroughly.
• →Data Entry: Input client information accurately into firm templates and Microsoft Word tables/forms to support case management.
• →Follow-Up Communication: Perform follow-up calls to update clients on case progress and maintain contact, ensuring alignment with the team.
• →Use of Technology: Leverage AI call recording and transcription tools for accurate documentation and effective information management.
• →Coordination: Work closely with the Habitability department head and team members to ensure processes are seamless and client needs are met.

• Excellent Communication: Professional English language proficiency in both written and spoken forms is essential.
• Empathy and Patience: Ability to handle sensitive client situations with understanding and care.
• Attention to Detail: Strong capability in managing long and structured interviews with precision and consistency.
• Tech Savvy: Proficient in Microsoft Office Suite, VOIP phone systems, and AI transcription tools.
• Spanish Skills: Bonus for strong Spanish proficiency to assist a diverse client base.

• Mission-Driven Work: Engage in meaningful tasks that make a significant impact on the lives of clients in challenging living conditions.
• Supportive Environment: Join a team characterized by an open-door policy where questions are encouraged and collaboration is key.
• Growth Potential: Opportunities for role expansion and additional responsibilities in a high-volume, fast-paced environment.
• Direct Leadership Interaction: Work closely with department heads and senior team members, gaining valuable insights and support.