Legal Assistant

Are you passionate about delivering exceptional client experiences in the legal world?

Do you thrive in a fast-paced environment where attention to detail and empathy are key?

Can you expertly manage client communications, ensuring timely follow-ups and comprehensive documentation?

Are you eager to support a top trial team dedicated to justice and client advocacy?

• Please do not reach out through our website's contact information (telephone, email, or web chat) or via direct messaging on any social media platform.

• →Intake Management: Efficiently manage initial client interactions, ensuring timely follow-up and comprehensive case details are gathered.
• →Client Communication: Serve as the primary contact for clients, providing updates and maintaining strong communication throughout the case process.
• →Internal Communication: Communicate with the team via Microsoft Teams and keep the responsible paralegals updated when leads are handed off.
• →Case Support: Assist attorneys by coordinating discovery, depositions, and other critical litigation tasks, ensuring all deadlines are met.
• →Documentation: Accurately input client/case information into Lead Docket (and Intaker, which works in conjunction with Lead Docket) and maintain detailed notes through the full intake lifecycle.
• →Lead Qualification: Analyze potential cases to determine qualification and assist in the assignment to appropriate attorneys.
• →Turndown Coordination: Prepare and send turndown communications for non-qualified leads, maintaining professionalism and sensitivity.
• →Success in this role looks like: responding to new leads within 24 hours, maintaining clear step-by-step notes in the systems, qualifying leads before attorney handoff, and completing turndowns (including the turndown letter) without leaving loose ends.

• Experience Required: 2-3 years in a personal injury law firm, with expertise in intake and case management.
• Communication Skills: Excellent verbal and written communication, capable of engaging professionally with clients under stress.
• Empathy & Listening: High emotional intelligence, capable of supporting clients experiencing trauma with patience and understanding.
• Technical Skills: Proficiency in CRM tools like Filevine and Lead Docket, with a strong ability to learn new software quickly.
• Follow-Through: Strong organizational skills ensuring timely task completion and thorough documentation.
• Responsiveness: Commitment to promptly returning calls and following up within 24 hours on client interactions.

• Empowering Environment: Contribute to meaningful work supporting clients through challenging times.
• Growth Opportunities: Expand your role by supporting litigation and case management tasks.
• Leadership Interaction: Work closely with firm leaders and gain insights into high-impact legal strategies.
• Technology Exposure: Use advanced legal tech tools, enhancing your skills in a modern law firm setting.