Associate Director of User Experience

As Associate Director of User Experience, you are accountable for the quality, clarity, and direction of UX across multiple high-visibility initiatives. You help define how UX thinking shows up in work, teams, and stakeholder relationships—setting standards, shaping decisions, and guiding trade-offs across complex problem spaces. You operate with clear authority over UX direction while partnering closely with creative, strategy, and technology leadership.

You lead through design intelligence, clarity of thinking, and proximity to the work. You bring deep UX design judgment—systems thinking, information architecture, interaction design—alongside strong visual and experiential sensibility. You are comfortable working directly in design artifacts to shape direction, translate complexity into clarity, and raise the quality of thinking and craft across the team. Your authority comes from UX design IQ and hands-on guidance—not distance from the work.

You bring a grounded, thoughtful approach to working with people—supporting designers, contributing to hiring, and helping shape a team culture that values clarity, respect, and high-quality work.

• Deep UX design intelligence, including systems thinking, information architecture, interaction design, and usability reasoning.
• Demonstrated ability to simplify complex UX systems and articulate why a given experience works—or does not.
• Strong design judgment and the ability to critique work constructively and decisively.
• Hands-on fluency with UX and prototyping tools, using artifacts as a primary thinking and communication medium.
• Experience leading designers through proximity to the work rather than arm’s-length oversight.
• A refined aesthetic sensibility and attention to detail appropriate for premium or luxury digital experiences.
• Thoughtful perspectives on how AI can support research, synthesis, ideation, and production.
• 5–7+ years of experience in UX, Product Design, or related disciplines, including complex digital ecosystems.
• 3+ years of experience in a supervisory or leadership role.
• Strong communication and storytelling skills across verbal, written, and visual formats.
• Familiarity with accessibility standards (WCAG 2.0 A/AA).

Our new hires & employees are the future of our organization, and we want to set you up for long-term success. In an effort to do so, we expect our team to work from an office a minimum of 3 days a week.

What We Offer:

• Maternity and parental leave extra days
• Competitive benefits packages
• Vacation, compassionate leave, sick days, and flex days
• Access to online services for families and new parents
• Diversity and Inclusion Board with 13 affinity groups
• Internal learning and development programs
• Enterprise-wide employee discounts
• And more…