Information and document Management Consultant

Cronos Europa is a leading IT and digital transformation partner dedicated exclusively to European Institutions and agencies, delivering mission‑critical solutions that shape Europe’s digital future. As part of the Cronos Group, one of the most innovative and fastest‑growing tech ecosystems in Europe, we benefit from a vast pool of expertise and cutting‑edge capabilities. With over 1,000 specialists across Belgium, Luxembourg, and the Netherlands, we combine deep institutional knowledge with strong engineering excellence to support long‑term, high‑impact EU programmes requiring reliability, scalability, and innovation.

We are looking for an Information and Document Management Consultant to join the Guidance Team, supporting end users in the adoption and effective use of digital workplace solutions and information systems.

The role focuses on providing user support, training, documentation, communication, and incident management services, acting as a key interface between business users and IT teams. The successful candidate will contribute to improving user experience, promoting digital adoption, and ensuring that users are fully equipped to leverage the available tools and services effectively.

• →Master's degree or equivalent experience.
• →Strong experience in Digital Workplace, Windows environments, and Microsoft 365 administration.
• →Minimum 1 year of experience supporting Microsoft 365 change management initiatives.
• →Minimum 5 years of experience with Microsoft Office tools (Word, Excel, PowerPoint).
• →Minimum 4 years of experience with Atlassian Jira.
• →Good knowledge of ITIL processes and incident management.
• →Experience in user support, technical documentation, and training delivery.
• →Excellent communication skills in English and French.
• →Ability to work effectively in a multicultural and international environment.

• ITIL certification.
• Experience with ServiceNow.
• Experience with European Commission applications such as ARES, SFC, and LaunchPad.
• Knowledge of EU funding programmes and European Commission processes.