Backcountry Outlet is a new retail division built on a simple idea: expert gear guidance paired with accessible pricing. It’s a place where seasoned skiers, first-time mountain bikers, and families alike can confidently gear up for what’s next. Our stores are powered by Gearheads who live the lifestyle—skiing, riding, hiking, and climbing—and bring that credibility to every customer interaction. This isn’t transactional retail; it’s about connecting people to the right gear, providing expert ski, snowboard, and bike services, and creating a reason to come back.
The ideal candidate should have a passion for outdoor activities and possess excellent communication and interpersonal skills.
We are seeking a Visual Retail Key Holder to join our team. The Key Holder will be responsible for managing the store during scheduled shifts, opening and closing the store, handling cash and credit card transactions, managing inventory, and providing excellent customer service to our valued customers. In addition, this role plays a key part in maintaining visual merchandising standards to ensure the store environment reflects Backcountry’s brand and creates an engaging shopping experience.
This role is challenging – above and beyond the day-to-day responsibilities, you’ll have a big role within a fast-paced team.
This position will report to the Retail Store Manager.
Assist the Store Manager in opening and closing the store
Ensure the store is properly secured and alarm systems are functioning correctly
Manage cash and credit card transactions, and perform daily cash reconciliations
Maintain accurate inventory levels, conduct regular inventory audits, and report any discrepancies to the store manager
Provide exceptional customer service, and assist customers with their purchases, product inquiries, and returns/exchanges
Maintain a clean, organized and attractive store appearance
Support visual merchandising standards by assisting with floor moves, display updates, and ensuring product presentation aligns with brand direction
Assist in the execution of and ensure daily tasks are completed
Train and mentor new team members
Perform other duties as assigned by the Store Manager and Assistant Store Manager
High school diploma or equivalent
Minimum of 2 years of experience in retail sales or customer service
Previous visual merchandising experience or strong eye for presentation is a plus
Strong communication and interpersonal skills
Ability to manage multiple tasks and prioritize effectively
Ability to work in a fast-paced and dynamic environment
Must be able to work a flexible schedule, including evenings, weekends and holidays
Basic computer skills, and experience with Point-of-Sale systems is a plus
Ability to communicate verbally and work cooperatively with associates and customers
Ability to remain standing for up to 5 hours at a time
Ability to move about the store coaching and directing associates; selling to customers and retrieving merchandise from stockroom or sales floor
Ability to grab, reach, push, pull, bend, stoop, kneel, and crouch to retrieve and replenish merchandise from stockroom or sales floor
Ability to lift and/or move merchandise weighing up to 50 lbs.
Ability to ascend/descend ladders to retrieve and/or move merchandise
Ability to operate a computer, POS system, keyboards, merchandise scanners and mouse to accomplish work
Must have a flexible schedule, including availability for nights, weekends, and holidays
Regular and predictable attendance
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