Accessible Learning Assistant Coordinator (Student Services Professional IB)

The Accessible Learning Assistant Coordinator plays an important role in ensuring students with disabilities have timely and equitable access to instructional materials and technology-based accommodations at San Diego State University. Under the general supervision of the Accessible Technology Coordinator, this position supports the coordination and delivery of accessible media services, including captioning, alternative media, audio description, and accessible learning resources. Working collaboratively with Student Disability Services staff, faculty, students, and external vendors, the incumbent assists with service coordination, accessible material preparation, student communication, and technology support that helps remove academic barriers and promotes student success in an inclusive learning environment.

• →Coordinate accessible media and captioning requests by processing service requests, communicating with students, faculty, and vendors, and tracking service delivery.
• →Support the delivery of alternative media and accessible technology accommodations, including electronic text, assistive technology resources, and accessible learning materials.
• →Provide information and support to students and faculty regarding accessible learning services, accommodation processes, and available resources.
• →Maintain service records, documentation, inventories, and reports while assisting with quality assurance and tracking of accessible learning services.
• →Support Student Disability Services operations by assisting with Deaf and Hard of Hearing (DHH) service scheduling, outreach efforts, student workshops, and continuity of services during peak periods.

• Help create a more accessible and inclusive learning environment by supporting students with disabilities in achieving academic success.
• Gain experience working with accessible technology, alternative media, captioning services, and disability accommodations in higher education.
• Collaborate with dedicated professionals, faculty, and campus partners committed to equity, inclusion, and student success.
• Build expertise in accessibility services, assistive technology, and inclusive educational practices while making a meaningful impact on students' educational experiences.
• Join a mission-driven team dedicated to removing barriers and expanding access to learning opportunities for all students.

As part of the California State University (CSU) system, San Diego State University helps power one of the largest and most impactful public university systems in the nation. See what it’s like to work at the CSU—watch our video and imagine your future here: Working at the CSU.

• This is a full-time (1.0 time-base), benefits eligible, permanent/probationary position. 
• This position is designated as non-exempt under FLSA and is eligible for overtime compensation. 
• Standard SDSU work hours are Monday – Friday, 8:00 a.m. to 4:30 p.m., but may vary based on operational needs.
• The individual hired into this role will work on campus at SDSU in San Diego.

Student Disability Services (SDS) in the Division of Student Affairs and Campus Diversity provides a full range of accommodations and services to over 4,500 students with physical, psychological, and learning disabilities, facilitating equal access to the educational process.  This is accomplished through direct service support, review of campus accessibility, adaptive technology, assessment, test accommodation, and a variety of other services.  Accommodations vary according to types of disabilities and may include sign language interpreting; provision of alternative formats, such as electronic text or Braille; computer-assisted real-time captioning; test accommodations; advising; assistive computer technology; cart transportation services, and numerous other services. Provision of these academic support services, technology and advocacy promotes the retention and graduation of students with disabilities at SDSU.

For more information regarding the Student Disability Services department,  click here.

Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration, or a job-related field. Additional specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities shown below may be substituted for the required education on a year-for-year basis.

Possession of the required knowledge and abilities is typically demonstrated through the equivalent of one year of experience in professional Student Services work at the entry trainee level. Equivalent amounts of graduate level, job-related education may be substituted for the required experience.

• Demonstrated proficiency using Microsoft Office, Google Workspace, and accessible technology, including assistive technology hardware and software (e.g., screen readers, alternative input devices, speech recognition software).
• Knowledge of, or the ability to quickly learn, alternative media production, electronic text conversion, media captioning, and Deaf and Hard of Hearing (DHH) accommodation processes.
• Experience working with individuals with disabilities and applying accessibility principles and best practices to support equitable access.
• Strong organizational skills with the ability to maintain accurate documentation, track accommodation requests, and manage multiple priorities with attention to detail.
• Excellent verbal and written communication skills, with the ability to communicate technical information clearly and maintain effective working relationships with students, faculty, and staff.
• Experience supporting disability services or accessibility initiatives in a postsecondary or similar educational environment.
• Professional certification or specialized training in accessibility standards, assistive technology, or related areas is preferred.

At SDSU, our diversity gives us power and benefits every single member of our community.  Consistent with California law and federal civil rights laws, SDSU provides equal opportunity for all in education and employment.  We encourage all members of our community to purposefully learn from one another through open and respectful dialogue and responsible engagement. We strongly preserve the right to free expression and encourage difficult conversations that help lead to improved individual and community learning and cohesion.

Principles of Community

At San Diego State University, we are a community of diverse individuals who have and represent many perspectives, beliefs, and identities. This diversity lends our community strength, and we commit to creating and sustaining an inclusive and intellectually vibrant environment that benefits all members of our university. 

SDSU’s Principles of Community is an aspirational statement that is intended to evolve over time. The statement reflects the ideals we are encouraged to uphold in our interactions with one another. 

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All university programs and activities are open and available to all regardless of race, sex, color, ethnicity or national origin. Consistent with California law and federal civil rights laws, San Diego State University (SDSU) provides equal opportunity in education and employment without unlawful discrimination or preferential treatment based on race, sex, color, ethnicity, or national origin. Our commitment to equal opportunity means ensuring that every student and employee has access to the resources and support they need to thrive and succeed in a university environment and in their communities. SDSU complies with Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, the California Equity in Higher Education Act, California’s Proposition 209 (Art. I, Section 31 of the California Constitution), other applicable state and federal anti-discrimination laws, and CSU’s Nondiscrimination Policy. We prohibit discriminatory preferential treatment, segregation based on race or any other protected status, and all forms of discrimination, harassment, and retaliation in all university programs, policies, and practices. 

SDSU is a diverse community of individuals who represent many perspectives, beliefs and identities, committed to fostering an inclusive, respectful, and intellectually vibrant environment. We cultivate a culture of open dialogue, mutual respect, and belonging to support educational excellence and student success. Through academic programs, student organizations and activities, faculty initiatives, and community partnerships, we encourage meaningful engagement with diverse perspectives. As a higher education institution, we are dedicated to advancing knowledge and empowering individuals to reach their full potential by prioritizing inclusive curriculum development, faculty and staff training, student mentorship, and comprehensive support programs. At SDSU, excellence is built on merit, talent, diversity, accessibility, and equal opportunity for all.