Basic Needs & Student Support - Student Assistant

The CSUSB Basic Needs & Student Support serves as a one-stop wellness hub where students can access basic needs services, complete basic needs intake, and connect to housing, food, financial, and other essential resources both on and off-campus.

Wellness Ambassadors are a group of positive, enthusiastic and well-informed students who are interested in supporting the daily operation of the Basic Needs & Student Support Center. We are seeking an organized, motivated, and outgoing individuals to support the daily operations of the Basic Needs & Student Support Center.

Under direct supervision, duties include but not limited to:
Compassionate Care
- Provide quality and consistent student-centered services to all students and provide additional resources and information to assist students in addressing their needs.
- Maintain a caring, respectful, comfortable, welcoming, and inclusive environment for all student shoppers served in the Obershaw DEN and/or mobile pantry.
- Maintain positive and professional working relationships with external agencies and the campus community including students, staff, and community members.
- Present a professional appearance and positive attitude.

Operations:
- Under direct supervision, maintain the daily duties of the mobile pantry, assists with mobile pantry opening and closing duties.
- Maintain utilization records of shoppers in the Obershaw DEN and/or mobile pantry in the Athletic department including scanning IDs, processing donations, performing data entry.
- Maintain food inventory, quality control, and rotation of food supply in accordance with policies and procedures.
- Keep space and storage area clean and organized, including wiping down shelving, and refrigerators, organizing stocking, and quality control.
- Support crowd control during busy times in the service area.
- Track student usage and inventory management for reporting purposes.
- Ability to push, pull, lift up to 25 pounds

Outreach:
- Remain current of services and resources available on and off campus, such as free food at upcoming events and programs.
- Refer students to additional resources available through Basic & Needs & Student Support and the integrated Holistic Support.
- Engage with students through in-person tabling and outreach events to promote department services, programs, and resources.
- Provide basic needs resources and services offered to students which may include Basic Needs Grant Request, Swipe Out Hunger, CalFresh, incentive resources, and more.

Coaching:
- Guide and follow up with new and returning students on basic needs services or resources to successfully complete.
- Refer students to additional resources available through the Basic & Needs & Student Support Center and the integrated Holistic Support

General:
- Attend staff meetings and all required training every 1st and 3rd Friday of every month.
- Work on special projects as assigned.
- Assume responsibility for understanding and learning about all basic needs services and program offered in the department.

• Ability to learn and perform assigned work; follow oral instructions; work cooperatively with faculty, staff, and other students; communicate effectively with all levels; and read and write English at a level appropriate to the position.

• Special Qualification: Admission or registration as a CSU student.

• Maintain a 2.0 G.P.A. or greater per semester and cumulative.
• Students must be enrolled in at least halftime units at CSUSB (6 units undergraduate; 3 units graduate)
• International students must have full-time enrollment at CSUSB. (12 units undergraduate; 6 units graduate)
• Eligible to work in the United States
• Payroll Requirement: Social Security Card

Knowledge, Skills, Abilities:
- Ability to provide friendly and pleasant student-oriented services and maintain a professional work conduct
- Ability to effectively communicate clearly and concisely both verbally and in writing
- Ability to adhere to work agreements, follow routine verbal and written instructions, use time effectively and work productively with general supervision
- Ability to speak and write in a second language is a plus but not required.
- Ability to multi-task and prioritize tasks to meet deadlines.
- Intermediate proficiency in Google applications.
-Ability to lift 25 pounds

Must be able to lift twenty-five (25) pounds. 

Work status: Part-Time, Temporary, Seasonal

In our commitment to the furthering of knowledge and fulfilling our educational mission, California State University, San Bernardino seeks a campus climate that welcomes, celebrates, and promotes respect for the entire variety of human experience. We welcome people from all backgrounds, and we seek to include knowledge and values from many cultures in the curriculum and extra-curricular life of the campus community. We will create, promote, and maintain activities and programs that further our understanding of individual and group diversity. We will also develop and communicate policies and promote values that discourage intolerance and discrimination.

Reasonable Accommodation
We provide reasonable accommodation to applicants and employees with disabilities. Applicants with questions about access or requiring reasonable accommodation for any part of the application or hiring process should contact CSUSB Benefits at benefits@csusb.edu.

Smoking
CSUSB is a smoke and tobacco-free campus.  See policy https://calstate.policystat.com/policy/6591951/latest/.

Clery Act
In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), the Cal State San Bernardino Annual Security and Fire Safety Report is available at: https://www.csusb.edu/clery-act.

Advertised: Sep 24 2026 Pacific Daylight Time
Applications close: Oct 23 2026 Pacific Daylight Time

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