Classroom Technology Support Specialist (Technology Support Specialist II)

This position is open until filled. For full consideration, please submit application, along with cover letter and resume, by 8am on Friday, October 9th.

Please review the position description listed above for full scope of responsibilities and qualifications.

Under general supervision of the Director of the Center for Teaching and Educational Technology (CTET), with additional lead work direction from the CTET Lead Classroom Technology Coordinator, the Classroom Technology Support Specialist (CTSS) provides advanced technical support and consultation to the university community, ensuring seamless access to systems, data, and applications. The incumbent works collaboratively with CTET’s academic technology support team, the Division of Academic Affairs, academic departments and faculty, and other campus partners such as Information Technology to oversee and actively maintain Sonoma State University (SSU) classroom technologies. The incumbent provides direct support for all classroom technology in campus general assignment classrooms, including both basic (Tier I) and advanced (Tier II) technical support, and collaborates with colleagues and external vendors as necessary to facilitate support. The incumbent provides basic (Tier I) support for all academic technology at CTET's help desk. Under the direction of CTET leadership, the incumbent consults with other campus units on special projects related to audio-visual needs. The incumbent supports the effective use of educational technology tools by leading workshops and trainings for faculty on both technical and pedagogical topics.

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