Student Services Professional II

• • Position Summary
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    Full-time temporary position available on or after September 6, 2026 for Housing & Residential. Appointment will be made for one year from date of hire with the possibility of reappointment and/or becoming permanent based on budget, department needs, and job performance.
    
    This position’s responsibilities are carried out under general supervision. The incumbent is responsible for performing moderately complex professional Student Services work requiring the application of knowledge and judgment in interpreting policies, procedures, and professional standards. The position supports student success and engagement within the residential community through advisement, student support, conduct administration, crisis response, and the implementation of residential education programs and services. Duties include providing advisement using interviewing and basic counseling techniques, planning and coordinating moderately complex programs and activities, recommending solutions to student and program-related issues, and serving as a resource within the assigned area of expertise. The incumbent exercises independent judgment within delegated authority, collaborates with campus partners and student staff, and may serve as a lead person.
    
    

  • Job Duties
  • Duties include but are not limited to:
    
    • Provide guidance and interpretation of Housing, Residential Education, and university policies and procedures.
    • Conduct individual meetings with residents regarding academic, personal, behavioral, and community concerns.
    • Utilize interviewing, conflict resolution, and basic counseling techniques to assist students in resolving concerns.
    • Assist students in evaluating options and identifying appropriate courses of action.
    • Facilitate roommate agreements, conflict mediation, and community standards conversations.
    • Refer students to campus and community resources as appropriate.
    • Document student interactions, conduct matters, referrals, and follow-up actions.
    • Administer assigned residential conduct cases and maintain accurate case documentation.
    • Coordinate resolution of student concerns involving multiple campus departments.
    • Participate in care, conduct, and behavioral intervention meetings. 
    • Serve in an on-call rotation and respond to student crises, emergencies, and policy violations.
    • Recommend appropriate interventions to support resident success and well-being.
    • Assist with the recruitment, selection, training, and development of Resident Assistants.
    • Provide coaching, mentoring, and support to assigned Resident Assistants.
    • Conduct regular staff meetings and individual development meetings with Resident Assistants.
    • Monitor staff performance and provide feedback regarding established expectations and responsibilities.
    • Coordinate Resident Assistant duty schedules and operational assignments.
    • Deliver training sessions on Housing procedures, university policies, and compliance requirements.
    • Collect, compile, and analyze data to support assessment and operational decision-making.
    • Prepare written reports summarizing findings and recommendations.
    • Monitor implementation of approved procedures and established practices.
    • Recommend process improvements to enhance service delivery and operational effectiveness.
    • Support occupancy management, room changes, opening and closing processes, and departmental initiatives.
    • Collaborate with facilities, custodial, maintenance, and campus partners to support residential operations and student success.
    • Plan, coordinate, and implement residential education programs, workshops, and outreach initiatives.
    • Facilitate community-building activities that support student engagement, belonging, and learning.
    • Coordinate educational programming aligned with Residential Education learning outcomes.
    • Conduct outreach to residents to assess needs and encourage participation in community activities.
    • Coordinate program logistics and collaborate with campus partners and stakeholders.
    • Develop implementation plans and timelines for assigned programs and initiatives.
    • Monitor participation and engagement trends and recommend enhancements to program effectiveness.
    • Conduct post-event assessments and summarize outcomes and recommendations.
    • Serve as a resource regarding assigned Housing and Residential Education programs and services.
    • Participate on committees and workgroups supporting program implementation and service enhancement.
    • Assist with recruitment, orientation, welcome programs, leadership development, and retention initiatives.
    • Reconcile program-related expenses and maintain records within delegated authority.
    • May be required to obtain additional training and/or certification as part of professional development, based on department and/or campus needs, to stay current with industry standards.
    • At the direction of appropriate administrator, may provide support to other areas as needed.
    • The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this classification.
    • Other duties as assigned.
  • Minimum Qualifications
  • Education: Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a job-related field. Additional specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities shown above may be substituted for the required education on a year-for-year basis. 

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the annual security report (ASR), is now available for viewing at https://www.csustan.edu/annual-campus-security-report. The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and sexual assault prevention information, and drug and alcohol prevention programming. The ASR also contains statistics of Clery Act crimes for Stanislaus State for the previous three years. A paper copy of the ASR is available upon request by contacting the office of the Clery Director located at One University Circle, Turlock, CA 95382.

The university is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, national origin, sex, sexual orientation, covered veteran status, or any other protected status. All qualified individuals are encouraged to apply.  The person holding this position is considered a ‘mandated reporter’ under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083, revised 7/21/17, as a condition of employment.

Applicants requiring necessary accommodations to the application process may contact the Human Resources Department at (209) 667-3351.  California Relay Service is available at (800) 735-2922 voice and (800) 735-2929 TDD.  As a federal contractor, we are committed to attracting a diverse applicant pool.  Please consider completing the Voluntary Self-Identification of Disability form (your response will not be shared with the search committee) at:  Voluntary Self-Identification of Disability PDF Form.

CSU Stanislaus hires only individuals lawfully authorized to work in the United States.  In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

The CSU is a state entity whose business operations reside within the State of California. The CSU prohibits hiring employees to perform CSU-related work outside California.

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• The individuals who appear to be the best qualified for this position will be contacted by telephone or email for an interview.

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