Training Program Analyst (Administrative Analyst/Specialist II)

Are you passionate about helping others learn, adapt, and succeed? San Diego State University is seeking a Training Program Analyst to shape the learning experiences that support business and financial operations across campus. In this role, you'll collaborate with campus partners to develop engaging training programs, improve business processes, and help the University successfully implement new systems and initiatives.

As a key member of the Audit & Continuous Improvement team, you'll support enterprise-wide training, organizational readiness, knowledge management, and change management efforts. This is an exciting opportunity to combine creativity, collaboration, and continuous improvement while helping the SDSU community build confidence with new technologies and business processes.

• →Design and coordinate enterprise training programs that support business systems, onboarding, and professional development.
• →Partner with campus stakeholders to support organizational readiness and successful implementation of new systems and processes.
• →Manage training initiatives by coordinating learning resources, business process documentation, and knowledge management efforts across campus.
• →Evaluate program effectiveness, gather stakeholder feedback, and recommend improvements that enhance learning and operational excellence.

• Full-time, benefits eligible, permanent/probationary position.
• Position is designated exempt under FLSA and is not eligible for overtime compensation.
• Standard SDSU work hours are Monday – Friday, 8:00 a.m. to 4:30 p.m., but may vary based on operational needs.
• This position is eligible for telecommuting up to 2 days per week, following a training period during which on-site presence is required.

San Diego State University is a dynamic and exciting organization and is one of 22 campuses in the California State University (CSU) System.  The Division of Business and Financial Affairs (BFA) is at the heart of some of the larger projects on campus in recent years, including the construction of Snapdragon Stadium, as well as the implementation of my.SDSU.  As part of BFA, the Department of Financial Operations is responsible for the financial and budgetary controls and procedures of the University and is directly responsible to the Vice President for Business and Financial Affairs. The Associate Vice President for Financial Operations has responsibility for Audit & Continuous Improvement, Budget and Finance, Division Care, Procure-to-Pay, Shared Services, and the University Controller's Office, which includes the University Bursar’s Office, Tax, Accounting Services, Financial Reporting, and Financial Systems Management and Analysis. 

The Audit & Continuous Improvement department serves as the center of excellence for audit, compliance, organizational effectiveness, and continuous improvement. The department manages non-GAAP compliance and programmatic audit activities and serves as the university liaison for audit engagements with the State of California, the California State University, the U.S. Department of Education, and other governing bodies and funding agencies, ensuring audits are conducted in accordance with university policies and regulatory requirements. In partnership with campus stakeholders, the department also leads initiatives that strengthen business operations through business process improvement, organizational change management, enterprise training, knowledge management, and process standardization, integrating audit findings, operational assessments, and best practices to improve efficiency, effectiveness, internal controls, compliance, customer service, and the successful adoption of university business systems and administrative initiatives.

For more information regarding the Audit department, click here.

Entry to this classification requires general knowledge and skills in the applicable administrative and/or program field with a foundational knowledge of public administration principles, practices, and methods. This foundation would normally be obtained through a bachelor's degree and/or equivalent training and administrative work experience involving study, analysis, and/or evaluation leading to the development or improvement of administrative policies, procedures, practices, or programs.

• Experience with organizational change management and enterprise system implementations.
• Experience developing training programs, instructional materials, and business process documentation.
• Experience facilitating stakeholder engagement and cross-functional collaboration.
• Proficiency with Microsoft Office Suite and enterprise business systems (e.g., PeopleSoft, CSUBUY/Jaggaer, Concur, CHRS, or similar ERP systems).

At SDSU, our diversity gives us power and benefits every single member of our community.  Consistent with California law and federal civil rights laws, SDSU provides equal opportunity for all in education and employment.  We encourage all members of our community to purposefully learn from one another through open and respectful dialogue and responsible engagement. We strongly preserve the right to free expression and encourage difficult conversations that help lead to improved individual and community learning and cohesion.

Principles of Community

At San Diego State University, we are a community of diverse individuals who have and represent many perspectives, beliefs, and identities. This diversity lends our community strength, and we commit to creating and sustaining an inclusive and intellectually vibrant environment that benefits all members of our university. 

SDSU’s Principles of Community is an aspirational statement that is intended to evolve over time. The statement reflects the ideals we are encouraged to uphold in our interactions with one another. 

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• Bachelor's degree in Business Administration, Public Administration, Organizational Development, Education, Information Systems, or a related field.
• Experience supporting enterprise system implementations and organizational change initiatives.
• Experience developing and delivering training programs in a higher education or public sector environment.
• Experience with CSU financial or human resource systems, including PeopleSoft CFS, CSUBUY (Jaggaer), Concur, Campus Solutions, or CHRS.
• Experience with business process improvement and project management methodologies.

All university programs and activities are open and available to all regardless of race, sex, color, ethnicity or national origin. Consistent with California law and federal civil rights laws, San Diego State University (SDSU) provides equal opportunity in education and employment without unlawful discrimination or preferential treatment based on race, sex, color, ethnicity, or national origin. Our commitment to equal opportunity means ensuring that every student and employee has access to the resources and support they need to thrive and succeed in a university environment and in their communities. SDSU complies with Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, the California Equity in Higher Education Act, California’s Proposition 209 (Art. I, Section 31 of the California Constitution), other applicable state and federal anti-discrimination laws, and CSU’s Nondiscrimination Policy. We prohibit discriminatory preferential treatment, segregation based on race or any other protected status, and all forms of discrimination, harassment, and retaliation in all university programs, policies, and practices. 

SDSU is a diverse community of individuals who represent many perspectives, beliefs and identities, committed to fostering an inclusive, respectful, and intellectually vibrant environment. We cultivate a culture of open dialogue, mutual respect, and belonging to support educational excellence and student success. Through academic programs, student organizations and activities, faculty initiatives, and community partnerships, we encourage meaningful engagement with diverse perspectives. As a higher education institution, we are dedicated to advancing knowledge and empowering individuals to reach their full potential by prioritizing inclusive curriculum development, faculty and staff training, student mentorship, and comprehensive support programs. At SDSU, excellence is built on merit, talent, diversity, accessibility, and equal opportunity for all.