Information Technology Supervisor

Introduction

\r\n\r\n\r\n\r\nThe State of Connecticut, Department of Administrative Services (DAS), is seeking an�Information Technology Supervisor to support the Connecticut Technical Education and Career System (CTECS).�\r\n\r\n\r\n\r\nCTECS is a statewide system of technical high schools and postsecondary programs that prepares students for academic success, career and technical education, apprenticeships, and employment.\r\n\r\n\r\n\r\n\r\n\r\nWHAT WE OFFER\r\n\r\n Our State Employee Benefits Overview page!\r\n Professional growth and development opportunities.\r\n A healthy work/life balance to all employees\r\n\r\n\r\n\r\n\r\n\r\nPOSITION HIGHLIGHTS\r\n\r\n\r\n\r\n Full time, 40 hours per week\r\n Monday through Friday schedule\r\n First shift hours, 7:30 am to 4:00 pm\r\n In-office/onsite position located in New Haven County, with occasional meetings in Hartford\r\n\r\nTHE ROLE\r\n\r\n\r\n\r\nThis IT Supervisor will supervise information technology staff and oversee the delivery of technology services supporting CTECS schools and administrative operations.�This role will focus predominantly on providing technology leadership and support to CTECS schools geographically situated in the western part of Connecticut. Responsibilities include network and end-user support, educational technology platforms, one-to-one student devices, cybersecurity, technology projects, and coordination with school administrators, educators, vendors, and Department of Administrative Services/Bureau of Information Technology Solutions personnel.\r\n\r\n\r\nThe Information Technology Supervisor will supervise IT staff and oversee technology services supporting CTECS schools and administrative locations. \r\nResponsibilities include:\r\n\r\n\r\n Plan, assign, supervise, and evaluate the work of IT staff; establish priorities and provide training, coaching, and technical guidance.\r\n Oversee the support, maintenance, security, and performance of CTECS networks, systems, applications, computers, classroom technology, telecommunications, and related infrastructure.\r\n Manage educational and administrative platforms, including PowerSchool, PowerTeacher, ClassLink, Microsoft 365, Teams, SharePoint, and other CTECS applications.\r\n Oversee the one-to-one student device program, including configuration, deployment, inventory, repair, replacement, security, collection, and disposal.\r\n Monitor help-desk operations, service levels, escalated incidents, recurring problems, system availability, and customer satisfaction.\r\n Coordinate technology projects, upgrades, migrations, integrations, testing, and deployments while minimizing disruptions to instruction and school operations.\r\n Ensure compliance with State of Connecticut and CTECS technology, cybersecurity, access-control, records-retention, acceptable-use, and FERPA requirements.\r\n Maintain disaster-recovery, data-backup, business-continuity, and incident-response procedures for critical educational and administrative systems.\r\n Collaborate with school administrators, educators, CTECS leadership, DAS/BITS personnel, vendors, and other stakeholders to identify needs and implement effective technology solutions.\r\n Manage technology purchasing, licensing, contracts, inventory, standardization, lifecycle replacement, and vendor performance.\r\n Support technology readiness for classrooms, technical shops, student assessments, admissions, summer programs, and school-year opening and closing activities.\r\n Evaluate emerging technologies and recommend strategies that advance technology-enabled learning, digital equity, security, and operational efficiency.\r\n Travel to CTECS locations as necessary to oversee projects, assess technology needs, address escalated issues, and coordinate with school leadership.\r\n Perform related duties as required.\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\nWatch the video below to see what it's like to be a State of CT employee!\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n \r\n \r\n \t\t\t\t\t\t\r\n \r\n \r\n \r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n

Selection Plan

Check out our Applicant Tips on How to Apply! Need more resources? Visit our Applicant Toolkit for additional support throughout the recruitment process.��\r\n\r\n\r\nBEFORE YOU APPLY:�\r\n\r\n Meet Minimum Qualifications: Ensure you meet the Minimum Qualifications listed on the job opening by the job closing date. You must specify your qualifications on your application. The minimum experience and training requirements listed must be met by the close date on the job opening, unless otherwise specified. �\r\n Educational Credits: List your earned credits and degrees from accredited institutions accurately on your application. To receive educational credits towards qualification, the institution must be accredited. If the institution of higher learning is located outside of the U.S., you are responsible for providing documentation from a recognized USA accrediting service which specializes in determining foreign education equivalencies to the contact listed below by the closing date on the job posting.\r\n Resume Policy: Per Public Act 21-69, resumes are not accepted during the initial application process. As the recruitment process progresses, candidates may be required to submit additional documentation to support their qualification(s) for this position. This documentation may include: a cover letter, resume, transcripts, diplomas, performance reviews, attendance records, supervisory references, licensure, etc., at the request and discretion of the hiring agency.�\r\n Preferred Shift/Location: Select all location(s) and shift(s) you are willing to work on your application. Failure to do so may result in not being considered for vacancies in that specific location or shift.�\r\n Timely Submission: All application materials must be received by the job posting deadline. You will be unable to make revisions once you officially submit your application to the State. �Late submissions are rarely accepted, with exceptions only for documented events that incapacitate individuals during the entire duration of the job posting. Request exceptions by emailing DAS.SHRM@ct.gov.�\r\n Salary Calculations: For current state employees, salary calculations are not necessarily comparable from one of the three branches of state government (i.e., Executive, Legislative, Judicial) to the other.\r\n Note: The only way to apply to this posting is via the ‘Apply’ or ‘Apply Online’ buttons on the official State of Connecticut Online Employment Center job posting.\r\n\r\n\r\n AFTER YOU APPLY:�\r\n \r\n \r\n Some email providers may experience delays or issues delivering messages. To avoid missing important updates—such as referral questionnaires or interview scheduling links—please check your Personal Status Board regularly. For added convenience, you can also enable text (SMS) notifications. To do this, log in to your Personal Status Board and select “Update My Contact Information.”�\r\n Referral Questions: This posting may require completion of additional Referral Questions (RQs), which must be completed by the questionnaire’s expiration date. If requested, RQs can be accessed via an email sent to you after the job close date or by visiting your JobAps Personal Status Board (Certification Questionnaires section).��\r\n Prepare For An Interview: Interviews are limited to those whose experience and training are most aligned with the role. To prepare, review this helpful Interview Preparation Guide to make the best impression!�\r\n Stay connected! Log in daily to your JobAps Personal Status Board to track your status and check email (including spam/junk folders) for updates and tasks.��\r\n The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class.��\r\n Note: This position will be filled in accordance with contractual language, reemployment, SEBAC, transfer, promotion and merit employment rules. Candidates who are offered and accept a position with the State of Connecticut are bound by the State Code of Ethics for Public Officials and State employees, available at www.ct.gov/ethics.\r\n This employer may participate in E-Verify and will provide the federal government with your form I-9 information to confirm work authorization.\r\n \r\n \r\n QUESTIONS? WE’RE HERE TO HELP:�\r\n Due to high volume, we are unable to confirm receipt or provide status updates directly. For recruitment updates, please check your Personal Status Board and review our Frequently Asked Questions. If you have additional questions about the recruitment process, reach out to Jasmyn Raymond at Jasmyn.Raymond@ct.gov.�\r\n \r\n Join the State of Connecticut and take your next career step with confidence!\r\n

PURPOSE OF JOB CLASS (NATURE OF WORK)

In a state agency major Information Technology (IT) operational environment this class is accountable for supervising staff and overseeing the planning, analysis, design, selection, installation and implementation of information systems and applications.\r\n

EXAMPLES OF DUTIES

\r\n\r\n Schedules, assigns, oversees and reviews the work of staff;�\r\n Provides staff training and assistance;�\r\n Conducts performance evaluations;�\r\n Determines priorities and plans unit work;�\r\n Establishes and maintains unit procedures;�\r\n Develops or makes recommendations on the development of policies and standards;�\r\n Acts as liaison with other operating units, agencies and outside officials regarding unit policies and procedures;�\r\n Maintains software licensures and other related requirements;�\r\n Establishes and coordinates disaster recovery plan;�\r\n Establishes system security procedures and practices;�\r\n Performs facility and capacity planning and configuration management;�\r\n Supervises system performance analysis, tuning or storage management;�\r\n Develops host and network security policies;�\r\n Evaluates and recommends new strategies, technologies and technological directions to management;�\r\n Makes recommendations and maintains contracts for hardware and/or software purchases;�\r\n Makes recommendations for migration and system upgrade directions;�\r\n Oversees analysis of upgrades for complex applications to determine functionality and necessary software customization;�\r\n Provides technical specifications as input into Requests for Proposal (RFP) process;�\r\n Participates on evaluation teams that review RFP responses;�\r\n Oversees testing to ensure applications meet specification requirements;�\r\n Develops and implements database system strategies;�\r\n Provides resource planning;�\r\n Develops utilization metrics;�\r\n Performs related duties as required.\r\n\r\n\r\n

KNOWLEDGE, SKILL AND ABILITY

\r\n Considerable knowledge of\r\n \r\n relevant agency policies and procedures;�\r\n principles and techniques of systems analysis, design, development, and computer programming;�\r\n principles of information systems;�\r\n principles and theories of business and planning functions;�\r\n programming languages;�\r\n project management principles and techniques;�\r\n principles, problems and techniques of data processing and data communication operations;�\r\n data processing and data communications equipment and diagnostic tools;�\r\n methods and procedures used to conduct detailed analysis and design of computer systems;�\r\n principles of complex computer operating systems;�\r\n principles and techniques of business information systems re-engineering;�\r\n principles and techniques of programming;�\r\n network protocols and architecture;�\r\n practices and issues of system security and disaster recovery;�\r\n application's system development principles and techniques;�\r\n principles and practices of data base management;�\r\n \r\n \r\n Considerable\r\n \r\n interpersonal skills;�\r\n problem solving skills;�\r\n oral and written communications skills;�\r\n technical problem solving skills;�\r\n analytical skills;�\r\n \r\n \r\n Considerable ability to\r\n \r\n prepare correspondence, manuals, reports and documentation;�\r\n analyze and resolve operational and communications problems;�\r\n analyze and debug complex software programs;�\r\n identify, analyze and resolve complex business and technical problems;�\r\n \r\n \r\n Supervisory ability.\r\n\r\n

MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE

Nine (9) years of experience in information technology (IT) operations, programming, systems/software development or IT related support area.

MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCE

\r\nOne (1) year of the General Experience must have been performing advanced\r\ntechnical level duties or as a working supervisor in such areas as: designing,\r\nconfiguring and implementing complex networks; configuring, installing and\r\nupgrading host based applications packages and host and/or operating system\r\nsoftware; system software/application development, performing any closely\r\nrelated advanced technical function.�\r\n\r\n\r\nNOTE: For state employees this experience is interpreted at the level of an Information Technology Analyst 3.\r\n\r\n

MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED

\r\n College training in management information systems, computer science or information technology related area may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of four (4) years for a Bachelor's degree.\r\n A Master's degree in management information systems, computer science or electrical engineering may be substituted for one (1) additional year of the General Experience.\r\n \r\n\r\n

PREFERRED QUALIFICATIONS

\r\n\r\n Experience working as part of an information technology team in a school environment.\r\n Experience supervising information technology staff responsible for end user technical support.\r\n Experience providing support for educational technology platforms.\r\n Experience supporting technology projects.\r\n Experience managing IT service delivery across multiple locations using a IT Service Management solution.\r\n\r\n\r\n

ACKNOWLEDGEMENT

As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes. As such, a job class is not meant to be all inclusive of every task and/or responsibility.\r\n