Secretary 1 (Office/On-site)

Introduction

\r\n\r\n\r\n\r\nProvide essential administrative support that keeps high‑intensity services running smoothly for the community.\r\n\r\n\r\n\r\nThe Connecticut Department of Mental Health and Addiction Services (DMHAS) has an opening for a Secretary 1 (PCN 106905) at the Western Connecticut Mental Health Network (WCMHN)�in Waterbury.\r\n\r\n\r\n\r\nThis position is full-time on first shift, 40 hours per week, Monday through Friday from 8:00 AM until 4:30 PM.\r\n\r\n\r\n\r\n\r\nWhat We Can Offer You\r\n\r\n\r\n Comprehensive state employee benefits\r\n Access the State Employee Benefits Overview page to explore available options\r\n Professional growth and development opportunities\r\n A commitment to promoting a healthy work/life balance\r\n\r\n\r\n\r\n\r\nPosition Highlights\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n Serves as the primary front desk point of contact, providing professional reception and exceptional customer service\r\n Greets, directs, and supports clients and visitors while maintaining confidentiality and a welcoming environment\r\n Schedules and confirms appointments, manages client check-ins, and conducts reminder calls\r\n Answers and routes phone calls, relays accurate messages, and responds to routine inquiries in accordance with HIPAA policies\r\n Performs key administrative tasks, including filing, scanning, data entry, mail processing, and preparing routine documents\r\n Maintains office supplies and coordinates basic equipment needs with vendors to support smooth daily operations\r\n Other duties as assigned\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\nA comprehensive medical examination, including drug screening, is required following a conditional offer of employment. All state employees must comply with Connecticut’s Drug‑Free Workplace Policy.\r\n\r\n\r\n\r\nAbout Us\r\nDMHAS is dedicated to promoting the health and wellness of individuals with behavioral health needs through an integrated, holistic network of services that foster dignity, respect, and self‑sufficiency.\r\n\r\n\r\nWCMHN mission provides a comprehensive and effective recovery-oriented system of mental health and addiction services that promotes self-sufficiency, dignity, cultural sensitivity and respect.\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n

Selection Plan

FOR ASSISTANCE IN APPLYING:�\r\nCheck out our�Applicant Tips on How to Apply! Need more resources?� Visit our�Applicant Toolkit�for additional support throughout the recruitment process.�\r\nBEFORE YOU APPLY:�\r\n\r\n Meet Minimum Qualifications:�Ensure you meet the Minimum Qualifications listed on the job opening by the job closing date. You must specify your qualifications on your application. The minimum experience and training requirements listed must be met by the close date on the job opening, unless otherwise specified. �\r\n Educational Credits:�List your earned credits and degrees from accredited institutions accurately on your application. To receive educational credits towards qualification, the institution must be accredited. If the institution of higher learning is located outside of the U.S., you are responsible for providing documentation from a recognized USA accrediting service which specializes in determining foreign education equivalencies to the contact listed below by the closing date listed on the job posting.�\r\n Resume Policy:�Per�Public Act 21-69, resumes are not accepted during the initial application process. As the recruitment process progresses, candidates may be required to submit additional documentation to support their qualification(s) for this position. This documentation may include: a cover letter, resume, transcripts, diplomas, performance reviews, attendance records, supervisory references, licensure, etc., at the request and discretion of the hiring agency.�\r\n Preferred Shift/Location:�Select all location(s) and shift(s) you are willing to work on your application. Failure to do so may result in not being considered for vacancies in that specific location or shift.�\r\n Timely Submission:�All application materials must be received by the job posting deadline. You will be unable to make revisions once you officially submit your application to the State. �Late submissions are rarely accepted, with exceptions only for documented events that incapacitate individuals during the entire duration of the job posting. Request exceptions by emailing�DAS.SHRM@ct.gov.�\r\n Salary Calculations: For current state employees, salary calculations are not necessarily comparable from one of the three branches of state government (i.e., Executive, Legislative, Judicial) to the other.�\r\n\r\n\r\n Note: The�only way�to apply to this posting is via the ‘Apply’ or ‘Apply Online’ buttons on the official State of Connecticut Online Employment Center job posting.\r\n\r\nAFTER YOU APPLY:�\r\n\r\n Some email providers may experience delays or issues delivering messages. To avoid missing important updates—such as referral questionnaires or interview scheduling links—please check your�Personal Status Board�regularly.\r\n For added convenience, you can also enable text (SMS) notifications. To do this, log in to your Personal Status Board and select “Update My Contact Information.”\r\n Referral Questions:�This posting may require completion of additional Referral Questions (RQs), which must be completed by the questionnaire’s expiration date. If requested, RQs can be accessed via an email sent to you after the job close date or by visiting your JobAps Personal Status Board (Certification Questionnaires section).� �\r\n\r\n\r\n Prepare For An Interview:�Interviews are limited to those whose experience and training are most aligned with the role. To prepare, review this helpful�Interview Preparation Guide�to make the best impression!�\r\n Stay connected! Log in daily to your JobAps Personal Status Board to track your status and check email (including spam/junk folders) for updates and tasks.��\r\n The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class.��\r\n Note: This position will be filled in accordance with contractual language, reemployment, SEBAC, transfer, promotion and merit employment rules. Candidates who are offered and accept a position with the State of Connecticut are bound by the State Code of Ethics for Public Officials and State employees, available at�www.ct.gov/ethics.\r\n\r\n\r\n This employer may participate in E‑Verify and will provide the federal government with your Form I‑9 information to confirm work authorization.\r\n\r\nQUESTIONS? WE’RE HERE TO HELP:�\r\nDue to high volume, we are unable to confirm receipt or provide status updates directly. For recruitment updates, please check your Personal Status Board and review our Frequently Asked Questions. If you have additional questions about the recruitment process, reach out to�Ben Beaudry at Benjamin.Beaudry@ct.gov.�\r\nJoin the State of Connecticut and take your next career step with confidence!\r\n

PURPOSE OF JOB CLASS (NATURE OF WORK)

In a state agency this class is accountable for performing a full range of secretarial support functions.\r\n

EXAMPLES OF DUTIES

Performs a variety of secretarial duties as described in the following areas:\r\n\r\n\r\n \r\n TYPING:\r\n \r\n Using computers, tablets, and other electronic equipment, formats and types a full range of correspondence, reports, bills, drafts, etc. from rough draft, transcription, dictated notes, etc.;\r\n Proofreads for content;\r\n Edits using knowledge of grammar, punctuation and spelling.\r\n \r\n \r\n \r\n FILING:\r\n \r\n Designs office filing systems;\r\n Organizes and maintains files (including confidential files);\r\n Maintains, updates and reviews reference materials and manuals.\r\n \r\n \r\n \r\n CORRESPONDENCE:\r\n \r\n Composes routine letters/memoranda, etc. (e.g., standard replies and�acknowledgement letters) for supervisor's signature.\r\n \r\n \r\n \r\n REPORT WRITING:\r\n \r\n Compiles information from standard sources and prepares data reports (e.g., number of forms processed during the month).\r\n \r\n \r\n \r\n INTERPERSONAL:\r\n \r\n Greets and directs visitors;\r\n Answers phones and takes messages;\r\n Answers questions requiring knowledge of terminology, organization, supervisor's�responsibilities, etc. (e.g., appropriate referrals, general purpose of the unit).\r\n \r\n \r\n \r\n PROCESSING:\r\n \r\n Scans correspondence;\r\n Pulls and attaches related materials;\r\n Reviews, routes and prioritizes mail.\r\n \r\n \r\n \r\n SECRETARY:\r\n \r\n Arranges and coordinates meetings (including space and equipment);\r\n Writes minutes of meetings, lectures, conferences, etc. from rough draft;\r\n Takes notes and/or meeting minutes;\r\n Prepares expense accounts;\r\n Makes travel arrangements.\r\n \r\n \r\n \r\n OFFICE MANAGEMENT:\r\n \r\n Maintains an inventory of supplies and equipment;\r\n Orders supplies when necessary;\r\n Completes, processes, and maintains paperwork for purchasing (e.g., orders,�requisitions, invoices, etc.);\r\n Maintains time and attendance records;\r\n \r\n \r\n\r\nPerforms related duties as required\r\n

KNOWLEDGE, SKILL AND ABILITY

\r\n\r\n \r\n Considerable knowledge of\r\n \r\n office systems and procedures;\r\n proper grammar, punctuation and spelling;\r\n \r\n \r\n Knowledge of\r\n \r\n business communications;\r\n business math;\r\n \r\n \r\n \r\n Skills\r\n \r\n interpersonal skills;\r\n oral and written communication skills;\r\n \r\n \r\n \r\n Ability to\r\n \r\n schedule and prioritize office workflow;\r\n operate office equipment which includes computers, tablets, and other�electronic equipment;\r\n operate office suite software;\r\n take notes (shorthand, speedwriting or other method acceptable to the supervisor).\r\n \r\n \r\n\r\n\r\n

MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE

Two (2) years of experience above the routine clerk level in office support or secretarial work.\r\n

MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED

College training in the secretarial sciences may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of one (1) year.\r\n

PREFERRED QUALIFICATIONS

\r\n\r\n Experience with customer service and communication\r\n Experience with professional phone etiquette and the ability to communicate effectively with clients, families, staff, and community providers\r\n Experience maintaining confidentiality and handle sensitive information in accordance with HIPPA and agency policies and procedures\r\n Experience managing multiple priorities and interacting with individuals experiencing behavioral health or substance abuse challenges\r\n Experience operating standard office equipment, including multi-line telephone systems, copiers, scanners, printers, and fax machines\r\n Experience working with Microsoft Outlook, Word, Excel and the ability to learn other agency software\r\n\r\n\r\n

Conclusion

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER\r\nThe State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.\r\n