Regional Business Manager x3

The Regional Business Manager is responsible for overseeing sales, collections, and the overall business operations within their assigned region for the direct distribution of company products under the Pay-As-You-Go model, also known as the "EasyBuy" business unit. This role involves managing a vast network of agents, referred to as "Energy Officers," who engage in door-to-door sales. Through EasyBuy technology and services, customers can purchase solar products in affordable installments, making them accessible to off-grid and rural households. Responsibilities Team Management and Development: Oversee recruitment, onboarding, and professional development for team members. Provide role clarity and guidance to ABMs, Regional Mentors, and Store Executives, ensuring alignment with organizational goals. Conduct regular training sessions on sales, collections, product knowledge, and technical skills. Sales and Collections Management: Exceed monthly sales and collections targets through robust planning and execution. Regularly review sales progress and provide targeted training for improved collections. Conduct field visits and joint sales activities with ABMs and Energy Officers to enhance performance. Customer Experience and Issue Resolution: Deliver world-class customer service, ensuring product delivery, training, installation, and after-sales services meet high standards. Establish clear processes to resolve customer issues within 24 hours. Strategic Growth and Market Expansion: Develop and execute regional strategies to expand market share and optimize product availability. Monitor Market activities and adapt strategies to protect and grow the business. Data-Driven Insights: Evaluate sales, collections, and customer behavior data to identify trends and opportunities. Use insights from performance monitoring and market research to tailor strategies for growth and efficiency. Operational Excellence: Optimize resource allocation, including manpower and materials, to meet sales and operational objectives. Ensure compliance with high standards for sales processes, marketing activities, and store maintenance. Performance Management: Define measurable performance goals for all team members and conduct periodic evaluations. Implement performance-based rewards and recognition programs to motivate high achievers. Address under performance with targeted action plans, including additional training or role reassignment. Requirements Knowledge and Experience A Bachelor’s degree in Business Administration, Sales & Marketing, Economics, or a related field is required, with an MBA in Business Management considered an added advantage for enhancing strategic and management capabilities. At least 4-7 years of experience in sales, business operations, or regional management, preferably in the consumer goods, solar, or renewable energy sectors, along with expertise in managing teams and direct sales channels such as door-to-door or Pay-As-You-Go models, is essential. Practical experience in collections management, customer follow-ups, and achieving sustainable growth in dynamic markets is crucial. Proficiency in data evaluation using tools such as MS Excel, CRMs, or sales performance platforms, paired with strong communication, negotiation, and social skills, is required. Familiarity with rural or off-grid markets, renewable energy products, and the capability to exceed sales targets while addressing unique market demands is highly desirable.