Regional Collections Manager x3

Our client seeks a dynamic Regional Collections Manager to join their Corporate Risk Department. Reporting directly to the Zonal Credit Manager, this role will work closely with Regional Business Managers (RBMs) and Area Business Managers (ABMs) to ensure effective credit risk management and collections. As an integral member of the Corporate Risk team, you will collaborate extensively with the Easy Buy team, focusing on monitoring credit risk and managing collections for our Pay-As-You-Go products. Your efforts will be instrumental in upholding transparency and trust with our customers while ensuring the sustainability and growth of company's credit offerings. Responsibilities Work on regional portfolio and repayment trends and lay down daily, weekly, and monthly strategies to drive better collection rates from delinquent customers. Verify the quality of sales and gather diverse insights from various areas, thereby improving strategic direction to mitigate issues of disabled lamps and repayments. Provide weekly updates to sales and risk management teams on the on-field interventions, results, and customer insights. Designing, piloting, and operationalizing collection processes necessary for ensuring better repayments and customer satisfaction. Working with Area Business Managers and Energy Officers to repossess products from delinquent customers in cases where direct intervention is required. Reporting any cases of product tampering observed in the field through the process and mechanism established by the Risk team. Facilitating reporting and actions to be taken against those perpetrating fraudulent practices in the field, such as product tampering, misinformed sales done by Energy Officers, etc., as per the processes laid out by the Risk function. Training Agents (Energy Officers) on dealing with repossessions and difficult customer collection issues. Driving operating rhythm to follow up with Agents (Energy Officers) to ensure they are completing their collection calls and repossession tasks on time. Recruiting cash collection centres and set up for the key collection area. Requirements Knowledge and Experience A bachelor's degree in Business Administration, Finance, Risk Management, or a related field, with certifications in credit management or risk analysis as a plus. At least 3-5 years of experience in collections, credit risk management, or field operations, preferably in a regional or multi-location setup. Strong analytical, communication, and problem-solving skills to devise strategies, report insights, and handle field challenges effectively. Proven ability to lead teams, train agents, and collaborate with stakeholders to improve repayment rates and mitigate risks. Experience in designing and implementing collection processes, with familiarity in CRM systems and data analysis tools. Customer-focused with the ability to handle difficult situations like repossessions, fraud, and delinquent accounts. Willingness to travel extensively and work in dynamic environments with strong ethical standards and adaptability.