Aetna Mental Wellbeing Director, Account Management

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

The Mental Wellbeing Director, Account Management serves as the senior leader responsible for account management strategy, client retention, operational performance, and growth for a portfolio of large, National complex clients focused on the market impact of Aetna’s Resources for Living (RFL) Employee Assistance Program solution.

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  Develop and execute account management strategies for an assigned book of business.

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  Lead client discussions regarding service delivery, performance expectations, operational issues, and process improvements.

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  Identify service gaps, investigate root causes, and implement corrective action plans.

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  Oversee business strategy implementation across assigned client segments.

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  Analyze market and competitive trends to support pricing, underwriting, product development, service models, and sales efforts.

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  Build and maintain strong relationships with brokers, plan sponsors, providers, customers, and regulatory stakeholders.

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  Lead, mentor, and develop a team of Account Executives, while supporting recruitment and retention efforts.

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  Partner with cross-functional teams and remove organizational barriers that impact client outcomes.

• 7 to 9 years of experience managing large, complex self-funded clients.

• Demonstrated experience leading Account Management/Account Executive teams.

• Ability to travel 25% - 30%.

• Strong executive presence with the ability to influence internal and external stakeholders.

• Experience in Account Management leadership with EAP, behavioral health, or workforce wellbeing solutions.

• Bachelor’s Degree or equivalent work experience.

This role is critical to shaping the future of Aetna’s Resources for Living offering—ensuring it continues to deliver measurable outcomes, differentiate in a rapidly evolving market, and serve as a cornerstone of enterprise wellbeing for employers and members alike.

The typical pay range for this role is: