Lead Director Digital Product- Specialty Care and Partnerships – Medical Cost Initiatives

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Location: Remote

Department: Healthcare Technology & Product Management

Reports To: Executive Director, Medical Cost Initiatives

As the Lead Director, Digital Product – Specialty Care and Partnerships, Medical Cost Initiatives, you will lead the technology product strategy and execution for specialty referrals and external partnerships to drive high quality care for patients cared for by CVS HCD business lines. Core areas of focus are ambulatory referrals, eConsults, curation of a referral network with cost, quality, and coverage data, and curating partnerships and establishing seamless integration with external partners to ensure our highest risk patients receive optimal care. 

In this high-impact role, you will partner directly with clinical and business operational leaders to shape end-to-end technology pathways that support CVS Healthcare Delivery care models. You will lead a multidisciplinary team of product managers, Epic analysts, software engineers, data scientists, and UI/UX designers to translate clinical vision into scalable technology roadmaps that optimize patient outcomes and lower the total cost of care.

The ideal candidate must have expertise with value-based care models and Epic as a core care delivery platform.

• Partner with healthcare delivery leadership to collaborate on end-to-end care models across specialty care and strategic care partnerships.
• Serve as a strategic thought partner with CVS HCD business stakeholders as they define the "why" and the "what.’ Serve as the accountable party to ensure cross-functional technology teams deliver meaningful technology solutions to drive core business outcomes.
• Establish shared outcome metrics with business leaders, ensuring all technology investments directly drive improved clinical quality, patient experience, and financial performance.

• Lead multidisciplinary technology teams —including Product Managers, Epic Analysts, Software Engineers, Data Scientists, and Designers—to build seamless, end-to-end clinical technology pathways that reduce medical costs, while driving patient experience and outcomes. You will have direct leadership of a product team and matrixed leadership of technology partners.
• Oversee the transformation of broad clinical ideas into rigorous problem statements, actionable product specifications, and seamless technology architecture within and beyond Epic.
• Ensure smooth integration between external data sources (e.g., claims data, remote monitoring, health plan feeds) and internal Epic workflows to provide clinicians with real-time, actionable insights. Know when these integrations are needed and partner with technical team members to ensure effective execution that works well in clinical practice.
• Lead the development of reporting to drive clinical care delivery, as well as generate actionable insights to drive continuous improvement.
• Think outside the box to imagine and reimagine how technology driven solutions can improve the experience of clinical care delivery for patients and providers, as well as improve care outcomes.

• Take end-to-end accountability for the technology lifecycle, from initial problem discovery through technical solutioning, build, deployment, and measurable outcome realization.
• Establish continuous feedback loops and iterative improvement cycles to ensure deployed technologies achieve targeted clinical and financial goals.
• Maintain a deep operational understanding of both Value-Based Care (VBC) and Fee-for-Service (FFS) delivery environments to ensure solutions scale across business models.

• Lead, mentor, and build a high-performing product team of "translators"—professionals fluent in both healthcare operations and technology capability.
• Lead and mentor cross-functional technology teams beyond product - Epic analysts, engineers, data scientists - focused on driving success in CVS HCD Medical Cost Initiatives.
• Foster a team culture grounded in curiosity, resilience, problem-solving, and joy, maintaining high engagement even during complex, high-pressure execution cycles.

• Executive Presence: Proven ability to communicate, influence, and build trust with senior executive stakeholders and frontline team members alike.
• Epic & Healthcare Tech Expertise: Hands-on experience with Epic EHR workflows, module configurations, and translating operational requirements into Epic builds. Understanding of how external health data enriches EHR clinical workflows.
• Healthcare Operations & Domain Knowledge: Deep familiarity with clinical operations, Quality Improvement (QI) methodologies, Value-Based Care (VBC) constructs, and Fee-For-Service (FFS) operational dynamics, and medical cost initiative care pathways.
• Product & Technical Leadership: Track record of leading cross-functional teams to deliver high-scale technology backed clinical interventions.
• Problem-Solving & Accountability: Exceptional analytical rigor; ability to frame ambiguous clinical challenges into structured problem statements and hold teams accountable to measurable outcomes.
• People Leadership: Demonstrated ability to lead with empathy, optimism, and rigor, building high-trust teams that excel under pressure.

• Education: Bachelor’s degree required; Graduate degree and/or clinical background preferred (RN, MD, DO, NP, PA)
• Experience: 8-10+ years of progressive leadership experience spanning healthcare operations, clinical technology product management, and enterprise EHR implementation (specifically Epic).
• Track Record: Proven history of partnering with primary care delivery networks, retail clinics, or value-based care organizations to improve medical cost trends and clinical care pathways.

The typical pay range for this role is: